topic Re: Kindle Fire in Archive

Kindle Fire

Anthony1954 — Fri, 02 Nov 2012 12:35:20 GMT

Just tried to set up Kindle Fire for emails.

I'm using Outlook 365 for emails on my laptop

I've used pop not imap for the set up

Incoming server is as follows:-

Pop3 server pod51017.outlook.com

security type SSL/TLS

Port 995

Outgoing server is as follows:-

SMTP server pod51017.outlook.com

Security type tried everything!! but presently set to STARTLS

Port 587

Requires sign in unticked (tried it ticked as well!!)

Can receive emails but each time I try to send from the Kindle they remain in the outbox. A message appears Connection problem (Btconnect).

Some help please

Re: Kindle Fire

Anthony1954 — Fri, 02 Nov 2012 13:44:09 GMT

Think I may have solved this problem myself but here's my solution which may help others having problems

Seem to have found the right combination to get everything working when using outlook 365.

Incoming server.

User name xxxxxxx@btconnect,com

password same as 365

Pop3 server enter pod51017.outlook.com

security type SSL/TLS

Port 995

Out going settings

SMTP Server enter pod51017.outlook.com

Security type STARTTLS

Port 587

Tick require sign in

Username xxxxxxx@btconnect.com

password same as outlook 365

Only taken me about 12 hours to get this to work but may save other people some time

Re: Kindle Fire

JackRoberts — Wed, 14 Nov 2012 10:20:16 GMT

Wow! Thanks for that - it worked immediately, and solved the frustration I was beginning to feel about the Kindle HD. As a non-IT guy, I can't even begin to understand how you found that out.

Re: Kindle Fire

JackRoberts — Wed, 14 Nov 2012 11:44:47 GMT

I should add that the technique recommended above works with non "btconnect.com" email addresses as well - aliases, etc

Re: Kindle Fire

JackRoberts — Wed, 14 Nov 2012 16:59:05 GMT

Oops, maybe not a total fix, I can send messages, but inbound emails are reaching my other devices but not the Kindle Rats!!

Re: Kindle Fire

Anthony1954 — Fri, 16 Nov 2012 15:14:49 GMT

Hi try removing and reinstalling. I had the same problem but that seemed to cure it

Re: Kindle Fire

Anthony1954 — Fri, 16 Nov 2012 15:21:32 GMT

Just had another thought you may need to set up additional accounts for the alias's. This is just me thinking aloud so it may not help

Re: Kindle Fire

JackRoberts — Mon, 19 Nov 2012 15:41:14 GMT

Removing and re-installing the account? Or the email client? (Sorry, I'm a bit dim when it comes to IT stuff...)

Re: Kindle Fire

Anthony1954 — Mon, 19 Nov 2012 16:50:07 GMT

yes if you remove and reinstall the account it should work. I've had to do this twice. Remember also when completing the pop3 and smtp details don't prefix with pop3 or smtp just load in pod etc

Re: Kindle Fire

PV — Sun, 02 Dec 2012 20:02:25 GMT

Thank you for this very helpful guide which I found after 6 hours of trying to do it on my own, with Kindle and BT support! Good news is it worked and I am getting my emails. But problems sending emails from Kindle! Any solutions? Thank you

Re: Kindle Fire

Stephenc — Thu, 06 Dec 2012 14:27:46 GMT

Hi Guys,

I just thought I'd add for anyone using exchange microsoft suggest setting it up as IMAP.

It does not appear to work as exchange at the moment, the settings should be:

IMAP Settings:

Incoming server.

User name xxxxxxx@btconnect.com
Password
Imap server enter:imap.outlook.com
security type SSL/TLS
Port 993

Outgoing the same as above.

Thanks,

Steve

Re: Kindle Fire

Grant_C — Wed, 05 Dec 2012 11:27:57 GMT

You shouldn't use podxxxx@outlook.com for your mail server. If this pod goes down, your mail will stop working.

Use pop.outlook.com (incoming) and mail.outlook.com (outgoing)

This will ensure if there is a pod failure your mail will work on one of the contingency ones.

Also in regards to mail working on other devices but not reaching your kindle. You should make sure that the other devices leave a copy of mail on the server. If the first device is not set this way, it will remove the email and therefore there is nothing for the Kindle to retrieve.

Hope this helps,

Grant

Re: Kindle Fire

paulhodges1 — Tue, 25 Dec 2012 14:32:37 GMT

Terrific, thanks - saved me hours

Re: Kindle Fire

llecyn — Tue, 25 Dec 2012 17:55:41 GMT

I am so very very grateful that I stumbled across this solution early on in my endeavours to get my e-mail working on my new Kindle Fire. Thank you for saving me so much time and frustration

Re: Kindle Fire

Anthony1954 — Fri, 28 Dec 2012 20:10:27 GMT

My pleasure!

Re: Kindle Fire

1948colin — Sat, 29 Dec 2012 06:58:19 GMT

Tried everything listed below, but still getting AUTHENTICATION METHODS NOT SUPPORTED BY SERVER. Has anyone any ideas.

thanks col.

Re: Kindle Fire

Anthony1954 — Sat, 29 Dec 2012 14:23:56 GMT

Hi this seems to work for most people, just a thought when you load the details, from my memory of keying the details the system defaults to IMAP and you have to return to the top of the menu to change it to pop.

Also are you entering the details exactly as I've given them ie don't key in pop3 and SMTP before the rest of the format. Final thought are you ticking the authentication box and then loading a relevant password this is easy to miss.

I'm also assuming that you are using office 365 if not the Kindle may load the relevant details itself. Best of luck, I'm still using the Pod address details even though a BT guy says not to and these are working fine. The support for Kindle Emails is not brilliant either from Kindle support or BT. It took me about 12 hours over a couple of days until I got the right combination. One of the advantages of being retired and having the time!!

Re: Kindle Fire

Stephenc — Sat, 29 Dec 2012 14:36:12 GMT

Hi Colin,

Are you on the old platform (i.e. not office365)? It sounds like you might be, one of the disadvantages of the old service, was if you're connected to a bt broadband wifi, outgoing authentication needs to be turned off, if you are on 3G or another providers wifi, you need to change this to have authentication on.

This may cause the error.

Anthony, the pod servers will work fine, we generally advise not to use them, because if the specific pod server you are connected to fails no email will be received, however if you set your incoming server to pop.outlook.com and one pod server fails, you can still retrieve the mail through a different pod server.

Leaving the settings as they are will not cause any immediate problems, but may prevent future ones.

Thanks,

Steve

Re: Kindle Fire

Anthony1954 — Sat, 29 Dec 2012 19:18:12 GMT

Steve,

thanks for the advice I'll leave as is for now, but I've moved the whole Post to my docs file on my laptop for future reference if things stop working. If that happens and I use the new settings and they work ok I'll update the post accordingly. What would work even better is if Amazon/Kindle added BT to their loaded list of email providers with the settings that they know will work.

My thanks to all who have contributed and helped others out along the way

Re: Kindle Fire

1948colin — Mon, 31 Dec 2012 19:06:47 GMT

Hi Steve.

as most of us, we have just been upgraded to office 365 with our servers now showing outlook.com. however my internet connection is via our home hub which was supplied early days of BT Vision. If this is the case, can you explain how i turn off the authentication as decribed in your responce.

Thanks again Steve. your reply was much appreciated.