Problems sending email from Android phone after upgrade to Office 365

grsebs — Thu, 13 Dec 2012 22:16:28 GMT

Hi,

I've just been upgraded ot Office 365. My PC is working fine (Exchange) but my Android phone will only receive email. I've got

SMTP Server: smtp.outlook.com

Username: gxxxxxxx@btconnect.com

P/W: xxxxxxxxx

Port: 587

Use Secure Connection: ticked

Use Secure Password (TLS): set to Always

Authentication: set to auto

Verify Certificate: tried both ticked and unticked

Any suggestions of things to try?

Thanks,

Graham

Re: Problems sending email from Android phone after upgrade to Office 365

Burkem5 — Fri, 14 Dec 2012 09:54:46 GMT

try setting

Authentication to Password

and can you try sending when connected to the BT wifi please

as we can only guarantee sending when connected via BT

This is because each ISP has different spam settings and will block unauthorised email addresses from sending