topic Re: can't send email Office365 and Mac Mail in Archive

can't send email Office365 and Mac Mail

leopardhouse — Sat, 09 Feb 2013 07:59:35 GMT

My email was moved to Office 365 a while back and my mac mail was all working fine - able to send and recieve emails. But the last date I have sent an email is 14th January. For some reason I can no longer send emails although no settings have been changed. I can still recieve email ok.

For sending email I use smtp.btconnect.com 25.465.587 (no custom port, no SSL, no authentication)

the error I get is The sender address xxxxxxxxxxxxxx@btconnect.com was rejected by the server smtp.btconnect.com.

When I use connection doctor to check my connections it shows all connections as being sucessful.

Please advise how to get around this problem

Re: can't send email Office365 and Mac Mail

Anonymous — Tue, 12 Feb 2013 11:43:49 GMT

I thought if you were on Office 365 then you should be using a different servers?

POP setting (incoming)

Server name: pop.outlook.com
Port: 995
Encryption method: SSL

SMTP setting (outgoing)

Server name: smtp.outlook.com
Port: 587
Encryption method: SSL/TLS

Taken form http://btbusiness.custhelp.com/app/answers/detail/a_id/18514/kw/18514

Re: can't send email Office365 and Mac Mail

leopardhouse — Wed, 13 Feb 2013 18:46:52 GMT

Thank you for your reply very much appreciated - I didn't expedt it to work (because I don't use outlook) but I gave it a go and and after messing around for a bit it worked (custom port 587, encryption SSL but still it wouldn't work initially). When I used authentication password as well it finally worked.