MX Records Termination of Contract

travelhigh — Fri, 15 Mar 2013 09:39:07 GMT

Hi All,

After months of being bombarded by BT advising

Important: We're upgrading your email account in a month

repeated several times since mid last year ... then recently this became

Important: Please update your email settings soon

during this period carefully made sure all accounts correctly aliased, selected preferred names from BT Upgrade Centre all well in advance.. map domains accounts across. 3 domains 2 with BT 1 external ... follow all the links on what to do updates etc fine, aliases fine, no mention of needing to change MX records prior to upgrade ( how could you if the new service wasn't active), no emails about .invalid MX record to add to external domain. No MX changes showing on the BT managed domains

then

Service update: Your email account is changing next week

Great I think now today

BT Business Email service - notice of termination of contract

Reason given

"We've written to you previously to advise of changes that you must make to your domain MX records"

Of which I have never received any instructions so what needs changing? No welcome to new service messages at all ... upgrade centre still saying an old date this keeps on changing has kept changing for several months now.

Update from BT upgrade team : they don't know what the MX records should be either??

Any suggestions anyone?

Re: MX Records Termination of Contract

Burkem5 — Mon, 18 Mar 2013 11:19:46 GMT

please contact the livechat - we will be able to get you the full MX records,
each has a generic CNAME record - autodiscover.outlook.com
you will then need to add a priority 10 record which will be in the form of [domain].mail.eo.outlook.com

example for the domain mikesbusiness.co.uk - mikesbusiness.co.uk.mail.eo.outlook.com

you will also need a unique priority 50 record - you will need to chat with BT to get this, live chat would be the easiest way to get this as we are mostly an e-mail desk

so to recap
3 records - 1 of which is a CNAME

cname - autodiscover.outlook.com
[domain].mail.eo.outlook.com - priority 10

unique record - priority 50

please make sure no record has a priority between 1-9

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MX Records Termination of Contract

Re: MX Records Termination of Contract