topic Re: Cannot send emails without SSL and/or authentication in Archive

Cannot send emails without SSL and/or authentication

abcprint — Mon, 25 Mar 2013 11:41:46 GMT

As a business we have servers which need to send out email notifications. For example, if a machine runs out of material out-of-hours, its software can email a notification to that effect. However, the software only asks for an SMTP server, username and password. Since BT upgraded our mailboxes to Office365, SSL is required when sending emails. The software does not support SSL so cannot send emails.

This also applies to Windows Task Scheduler. The attached screen grab illustrates the information required to set up a simple task to send an email. This doesn't mention SSL either, and so cannot send emails.

Is there a way around this?

Re: Cannot send emails without SSL and/or authentication

Plumly — Mon, 25 Mar 2013 13:56:00 GMT

Hi,

simple answer, Not if your using Office365,

you have to use an SSL connection and SMTP authentication when sending through the office365 Email servers,

Thanks

Re: Cannot send emails without SSL and/or authentication

Royfabb — Wed, 03 Apr 2013 20:14:14 GMT

We had the same problem with our cctv system that emails alerts when movement detected. Stopped sending emails when upgraded to 365. We overcame this by changing the email address that the cctv system uses to a non ssl email address. We used a BT hotmail email address.
Hope this info helps

Re: Cannot send emails without SSL and/or authentication

Burkem5 — Mon, 08 Apr 2013 09:09:11 GMT

Hi Abcprint

If this sends via a non BT email address we can set up mail realy which is a non SSL email platform, alternately you can install a S/Tunnel which will allow non SSL email client connect to an SSL enabled server such as 365.

It would be best to contact us regarding this. I work on the Livechat Desk and know that myself an my colleagues will do everything we can to get you a work around.

thanks

Re: Cannot send emails without SSL and/or authentication

abcprint — Mon, 08 Apr 2013 13:02:57 GMT

Thanks Burkem5.

I've tried with our existing BT email addresses to no avail. I'd rather not have to set up a Tunnel so if there's anything you can do at your end, that would be appreciated!

Re: Cannot send emails without SSL and/or authentication

Burkem5 — Mon, 08 Apr 2013 14:31:04 GMT

You are very welcome,

Here is what I think would be the best solution

You can buy a domain name from any provider and have them set up an email address

i.e. if you buy the domain name www.yourbusiness.com then you can set up the email abcprint@yourbusiness.com

we can then open a mail relay on our systems and have you send via a non SSL server reserved for mail relay

this will fix your issue and if you have a website already for your business you will have a domain and be able to contact the registrar to set up an email address

thanks