Broadband not working after BT up-grade

paul348 — Wed, 11 Aug 2010 14:44:21 GMT

I received a letter from BT on the July 20 notifying me that BT are transferring my broadband line to a new faster broadband, this will take place on the 6 of August and I would experience a brief interruption which would last only a few minutes.

I can tell you it has not been a few minutes; we have been without our broad band for 6 days now.

I have lost count how many times i have been on the phone to BT!

. 1 they said i had to wait until the order was completed, but i told the person on the other end of the phone i have not ordered anything

.2 I was then told to leave the equipment unplug over night, guess what that did not fix it!

.3 Then we were told there is a fault on the line? Even though the phone line it ok and I can send a receive fax messages.

.4 The very nice BT engineer came around and swapped the line over and cleared a fault, but guesses what no broadband.

.5 bt broadband called me yesterday and said the have no recorded of a problem and will look into it now !!.

.6 bt broadband call today a 1:30 pm to ask if it was working ??? i said no “o ok i will look into it”

What i fail to understand is, the broad band has only stopped working since the so called up grade, which i have to

point out i did not order or ask for. I was happy with the old broadband.

I can tell you i am not a happy chappy, i pay for business broadband which i more than std domestic broadband, yet the service i have received is very poor.

PS before you ask my router is a Belkin F5D8633-4 and will support the ADSL2+

Re: Broadband not working after BT up-grade

Alun — Wed, 11 Aug 2010 14:58:26 GMT

Hi Paul,

I am sorry to read about your issue. I have sent you a Private Message about this, you can access this by logging into the forum and clicking on the envelope on the top right hand side.

Re: Broadband not working after BT up-grade

Alun — Thu, 12 Aug 2010 10:21:32 GMT

Hi Paul,

Thanks for the details. I have passed this on to get looked into. I will update this post if I get any updates on this.

Re: Broadband not working after BT up-grade

Alun — Tue, 28 Sep 2010 15:15:24 GMT

As there has not been anything further on this I am assuming all is ok and closing the thread.

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Broadband not working after BT up-grade

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