Help! Mail stopped working on mobile phone!

magfo — Mon, 26 Aug 2013 19:28:06 GMT

I have had my mail set up for a long time on my mobile and for the last week not a single email as downloaded or sent. I manually tell it to load more messages and nothing - and there are new messages in my inbox every day so I know I have them on the server.

I have logged in to Office 365 and checked the setitngs, the POP3 and SMTP were slightly wrong (they used to work with the settings I had, so don't know why they have now changed) but anyway, I have changed to the settings it tells me and still no emails downloading.

I am using -

POP3 - outlook.office365.com

Port - 995

Security Type - SSL

SMTP - smtp.office365.com

Port - 587

Security Type - TLS

Require sign in is ticked and username and password are both entered correctly.

What on earth am I doing wrong??? The last email I had was on 17/8/13, what's happened since then?

Please help asap as I need to know when I have new emails.

Thanks

Re: Help! Mail stopped working on mobile phone!

Burkem5 — Tue, 27 Aug 2013 14:21:03 GMT

Hi Magfo

can you try these settings and tell me how you get on ?

Incoming server

Server - pop.outlook.com

port – 995

connection type – ssl

ensure that this is authorised with the full email address and password including the domain i.e.@btconnect.com

Outgoing

Server - smtp.outlook.com

port – 587

connection type – tls

make sure the outgoing server requires authentication and authenticate with the same details as the incoming server

hope this helps

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Help! Mail stopped working on mobile phone!

Re: Help! Mail stopped working on mobile phone!