topic Synchronising email across office 365 and m/s outlook 2010 in Archive

Synchronising email across office 365 and m/s outlook 2010

nessa8080 — Thu, 05 Sep 2013 19:46:11 GMT

We use name@btconnect.com emails at work, and have just set up a shared company@btconnect.com email that we all have access to.

My name@btconnect.com is set up in Outlook 2010 and I've set up the company@btconnect.com email in Outlook too as I also integrate it with Sage 50 for sending remittances and statements, which by default uses Outlook.

The problem I have is that anything that's sent from the company@btconnect.com email address using M/S Outlook doesn't backfeed to the webmail version of Office 365.

Is there any way that I can set up the email so that everything that is sent and received using M/S Outlook feeds back automatically onto the webmail version of Office 365?

Thanks.

Ness

Re: Synchronising email across office 365 and m/s outlook 2010

Burkem5 — Fri, 06 Sep 2013 08:52:22 GMT

Hi there Nessa

If you are using BTconnect.com then you are using a POP email account, what this means is that when outlook syncs the email it only syncs the inbox and nothing else. It takes a copy of the current inbox and downloads that into outlook.

To do what you need you would need an exchange email, this will sync everything inbox outbox and folders. Also when one person reads and email this will then appear as read in every other instance of outlook meaning that there will be no duplication of work from multiple members of staff.

To get exchange you will need to upgrade company@btconnect.com to a 365 premium account which is chargeable (prices here) this will also give you a free or discounted domain name so rather than working from company@btconnect.com you will be working from something like sales@company.com with the old btconnect feeding all the emails to the old address into the new one.

This also comes with a host of other features and different levels of premium come with different features (features here)

Hope this helps

Burkem5

Re: Synchronising email across office 365 and m/s outlook 2010

nessa8080 — Fri, 06 Sep 2013 09:38:35 GMT

Thanks for this, I'll pass it on to the boss!