https://business.forums.bt.com/t5/Archive/btconnect-email-box-cannot-fwd-to-new-MS365-address-emails/m-p/65336#M19897 <P>Hi</P><P>I am master and for me, all emails to my old btconnect mailbox are forwarded to my new email address. &nbsp;No problem.</P><P>&nbsp;</P><P>My son's btconnect account is set to forward to his new address &nbsp;in the same way but:</P><P>- the messages arent forwarded and all he gets is a "delivery failed" email saying that "you werent recognised as a valid sender". &nbsp;Ths is sent to his new email box.</P><P>- the old lost emails are diappearing from his btconnect mail box. &nbsp;I have checked auto deletes etc but cannot find a cause.</P><P>Any ideas? Thanks</P> Fri, 06 Sep 2013 23:09:43 GMT mewgull 2013-09-06T23:09:43Z https://business.forums.bt.com/t5/Archive/btconnect-email-box-cannot-fwd-to-new-MS365-address-emails/m-p/65336#M19897 <P>Hi</P><P>I am master and for me, all emails to my old btconnect mailbox are forwarded to my new email address. &nbsp;No problem.</P><P>&nbsp;</P><P>My son's btconnect account is set to forward to his new address &nbsp;in the same way but:</P><P>- the messages arent forwarded and all he gets is a "delivery failed" email saying that "you werent recognised as a valid sender". &nbsp;Ths is sent to his new email box.</P><P>- the old lost emails are diappearing from his btconnect mail box. &nbsp;I have checked auto deletes etc but cannot find a cause.</P><P>Any ideas? Thanks</P> Fri, 06 Sep 2013 23:09:43 GMT https://business.forums.bt.com/t5/Archive/btconnect-email-box-cannot-fwd-to-new-MS365-address-emails/m-p/65336#M19897 mewgull 2013-09-06T23:09:43Z