Mailbox is Unknown Unknown

nelly39 — Wed, 13 Nov 2013 15:17:56 GMT

I have just noticed that my wifes name comes up as Unknown Unknown when she send me emails.

She had a btconnect.com user name but now has her company name as the extension.

I have tried check name in the outlook setup but is says she does not exsist.

Can anyone help me?

Kind regards

Re: Mailbox is Unknown Unknown

Burkem5 — Thu, 14 Nov 2013 10:15:45 GMT

Hi there Nelly

You can change this by going to www.myoffice.bt.com
then clicking on the Manage Services/My Services link

then going to email summary.

From there its just a case of clicking on the email address and then clicking edit details

Should you need to get the login for My Services please contact us

I hope this helps

Burkem5