topic Re: Prompted to rest password, now no access. in Archive

Prompted to rest paswword, now no access.

grant992 — Wed, 22 Jan 2014 09:31:41 GMT

I was prompted to change expiring email password. This box was in top left corner AFTER login (btconnect 365). Having done so, I have only managed to access emails twice after countless attempts. Im repeated told its the wrong password!

Anybody able to help.

Thank you.

Re: Prompted to rest password, now no access.

Burkem5 — Wed, 22 Jan 2014 10:11:42 GMT

HI Grant922,

This is a known issue with Microsoft and we have them investigating this as we speak, we aim to clear this as soon as possible.

In the mean time c an you please contact us or go through myoffice.bt.com > Service > Email summary to reset this.

Thanks

Burkem5

Re: Prompted to rest password, now no access.

grant992 — Wed, 22 Jan 2014 10:32:11 GMT

Burkem5

Thank you. Will give it a try.

Re: Prompted to rest password, now no access.

grant992 — Wed, 22 Jan 2014 12:37:20 GMT

Burkem, thank you.

Went Via business help, and I got the password reset during a live chat.

I was told the prompt to update the password is a Microsoft issue and to ignore it. I should be gone with a few days.

The sort worked well, waited 2mins for an operator, and it took 10mins to sort. It is however a bit disconcerting giving all your details away to someone on the end of a keypad!

Thanks again

Re: Prompted to rest password, now no access.

Burkem5 — Thu, 23 Jan 2014 10:28:36 GMT

Hi Grant992

Its great to hear thats been fiixed, I work on the livechat desk myself so its always great see people happy with the livechat service.

Thanks

Burkem5