topic Re: M&S Vouchers in Archive

M&S Vouchers

phil_swift — Mon, 31 Mar 2014 12:59:32 GMT

I signed up for BT Business broadband ages ago and qualified for M&S vouchers but I still have not got them. Can anyone help me?

Re: M&S Vouchers

Burkem5 — Wed, 02 Apr 2014 10:26:10 GMT

Sure @phil_swift , PM me the details including

broadband telephone number
Business name and address
order reference number
best contact number and email for your self

and i will send this off to a colleague who can help

Thanks

Burkem5

N.B.

Please be aware that whilst i check the forums are regularly as I can, and that I will be checking my messages at least once per day Mon-Fri the quickest way to have this fixed is to contact us

Re: M&S Vouchers

tinarobotham — Fri, 14 Nov 2014 11:31:46 GMT

Hello, we signed up for BT phone and broadband in October and the BT deal included M & S vouchers, but nobody in BT customer service seems to really know anything about it? They have said I need to ring M & S helpdesk - is this correct? Don't want to spend hours on a wild goose chase, but at the same time, the vouchers were part of the deal and I feel I should get them.

Thanks, Tina

Re: M&S Vouchers

Burkem5 — Mon, 17 Nov 2014 13:28:27 GMT

Hi @tinarobotham

I have learned a bit more about this and apparently the code to claim the vouchers should have been sent to you in an email, either the BTconnect.com email you get for signing up with BT or the best contact email address you have provided on the account.

This is BTs responsibility to deal with and we do have a team within BT who can provide these vouchers/resend the email.

You will need to contact us, livechat for faults and general enquiries would be best, and state that you need the voucher email from BT resent, you will need to state your best contact details. If you encounter any resistance please give the helpdesk my forum username: Burkem5 and ask them to put this into our company IM, this will track me down immediately and i can advise the agent how to go about this.

Hope this helps

Burkem5

Re: M&S Vouchers

tinarobotham — Tue, 18 Nov 2014 22:25:38 GMT

Thanks, Burkem5, your help was invaluable and I have now found the route to the elusive M & S vouchers. There is a link to follow which is:

To claim for the Marks and Spencer voucher please go to https://www.broadbandbenefits.co.uk/mandsvoucher/Default.asp