Cant download emails from btconnect.com account

colin73 — Fri, 09 May 2014 10:24:13 GMT

Can anybody help me PLEASE!

I have had an xxxx@btconnect.com e-mail address–more or less forever and since the migration to office 365 I am having no end of problems!

Intermittently, whichever e-mail client I use (Mac mail, Thunderbird or even Outlook) refuses to download messages - on the grounds that there is apparently a “corrupted" message in my inbox.

Logging onto 365 via a web browser, I can enter my inbox–but whatever I do there are still apparently to “unread messages in there–but they are not visible–this would appear to be the corruption?

Any help would be much appreciated–I can't even work out where I can go for support? Is there a BT point of contact for this?

So frustrating, I'd hate to have to do to discard an e-mail address I probably have in excess of 20 years.

any help much appreciated

thx

Re: Cant download emails from btconnect.com account

Ogami — Fri, 09 May 2014 11:43:42 GMT

@colin73

The easiest way to resolve this would be to contact the Business technical support desk. You can call them free, on: 0800 800 154 - just say 'email problem' to get through.

Or if you don't want to call, you can use the Livechat facility, from this link.

Just choose Option 3 to start a chat session with an agent.

Either way, the helpdesk will be able to check your webmail for you and find out what's causing the blockage there. They can even establish a remote connection to your computer to check your email clients, too.

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Cant download emails from btconnect.com account

Re: Cant download emails from btconnect.com account