topic Re: Fair Use Cap been increased to 300gb? in Archive

Fair Use Cap been increased to 300gb?

JACKERL360 — Tue, 24 Aug 2010 10:18:03 GMT

I have read that the fair use cap enforced by BT has now been increased to 300gb.

http://community.bt.com/t5/BB-in-Home/WHERE-IS-OUR-USAGE-MONITOR-BT/td-p/35371/page/9

During July - due to me exceeding 100gb - I was placed on a 'connection managed system' which severely restricted my internet use during the evenings. This was due to expire in 1 month providing that I stayed under the 90gb mark this month.

My question is: -

What date did this 300gb cap limit come into effect?

Thanks

Re: Fair Use Cap been increased to 300gb?

Amran — Tue, 24 Aug 2010 14:28:15 GMT

yes it been upgraded for bt total broadband customers that has been complaining about 100gb usage. but not sure if it for business customers.

Re: Fair Use Cap been increased to 300gb?

Fiona — Tue, 24 Aug 2010 14:38:08 GMT

I have asked for some information on this. When i have heard back from the team i will put up a reply.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Thu, 26 Aug 2010 13:53:11 GMT

Any news on this yet?

Re: Fair Use Cap been increased to 300gb?

James — Thu, 26 Aug 2010 15:33:03 GMT

Hi Jackerl360, thanks for raising this. As mentioned by Fiona above, this question has been sent to the relevant department. As soon as we receive a reply we'll post on this Forum.

Thanks for your patience,

James

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Thu, 02 Sep 2010 11:47:20 GMT

Been a week now?

Any news at all?

Thanks

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Thu, 09 Sep 2010 10:11:48 GMT

Been 14 days now...

Still waiting for response...

Re: Fair Use Cap been increased to 300gb?

James — Thu, 09 Sep 2010 14:37:17 GMT

Sorry we haven't had a response yet, as soon as we get an answer we'll post it.

Apologies for the delay.

James

Re: Fair Use Cap been increased to 300gb?

alastair — Fri, 10 Sep 2010 09:41:46 GMT

Its official. it was raised to 300GB mid - end of August.

Re: Fair Use Cap been increased to 300gb?

James — Mon, 13 Sep 2010 10:09:30 GMT

Hi all, I’ve now had it confirmed that the Fair Usage Policy threshold is going to be changed for BT Business customers to 300GB in November. This ties in with further changes to BT Business Broadband scheduled for this time.

James

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Fri, 17 Sep 2010 12:28:00 GMT

Hi James,

Why is a 'Premium Business Service' playing second fiddle to a Residential Service - the residential service received this increase in September?

What are these 'further' changes that are taking place for Business customers in November - please?

Re: Fair Use Cap been increased to 300gb?

alastair — Fri, 17 Sep 2010 14:38:54 GMT

Probably,

because people should be working on business connections using internet browsing and downloading email and occassionally using broadband heavily.

Whereas home users, can download movies, music (legal or not), use websites like facebook which are picture intensive, play computer consoles online and various other activities which involve alot of information transfer

Re: Fair Use Cap been increased to 300gb?

James — Fri, 01 Oct 2010 13:45:42 GMT

Hi JACKERL360, sincere apologies for the delayed response but I have been away recently. I can't go into detail about any of the other changes at this stage but I can tell you that the 300GB limit change is being brought forward to this month ie October, I'll update this thread when the change has been made.

James

Re: Fair Use Cap been increased to 300gb?

cstamford — Fri, 01 Oct 2010 21:50:39 GMT

James that is fantastic news. Thank you for keeping us updated.

Re: Fair Use Cap been increased to 300gb?

James — Fri, 08 Oct 2010 15:17:51 GMT

Hello all, I can now confirm that the Fair Usage Policy threshold is set at 300GB for BT Business customers.

Cheers,

James

Re: Fair Use Cap been increased to 300gb?

cstamford — Fri, 08 Oct 2010 18:05:09 GMT

Awesome! Thanks again James.

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Tue, 12 Oct 2010 10:53:56 GMT

Will we be getting a usage monitor at all?

Thanks

Re: Fair Use Cap been increased to 300gb?

James — Tue, 12 Oct 2010 14:26:42 GMT

There are no plans to introduce a monitoring tool at the moment JACKERL360, but once more I have passed your comments on to the relevant team.

James

Re: Fair Use Cap been increased to 300gb?

JACKERL360 — Mon, 24 Jan 2011 13:33:20 GMT

So the changes that took place in November were just for new customers only?

I have received no communications from BT in relation to changes in terms & conditions.

Is there a number I can phone to find out my usage?