Configure an externally hosted domain name

Keel — Fri, 07 Nov 2014 22:17:31 GMT

I am getting this message:

'This domain name has already been configured by another BT account and cannot be added.'

How can I find out how to progress this? As far as I am aware I have not been sent the MX record to allow me to get the move underway so I don't understand why the status is showing as pending or why it thinks its already underway. And if it is in progress what on earth is the progress and how do I find out what is going on? I seem to be trapped in an eternal loop. Thanks for any pointers.

Re: Configure an externally hosted domain name

markp — Mon, 10 Nov 2014 10:49:08 GMT

Hi Keel,

the email with the New MX records gets sent to the primary @btconnect.com email address on your account, if you have not received this, you can contact the helpdesk who can get a copy of the MX record for you.

Mark

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Configure an externally hosted domain name

Re: Configure an externally hosted domain name