https://business.forums.bt.com/t5/Archive/Secret-question/m-p/74507#M20275 <P>Hi srowse,</P> <P>&nbsp;</P> <P>I would advise you to contact the orders helpdesk to get them to reset the security question on your account.</P> <P>&nbsp;</P> <P>If you email them on orders@btbroadbandoffice.com&nbsp; they will be able to advise on how to reset the question.</P> <P>&nbsp;</P> <P>Mark</P> Mon, 15 Dec 2014 10:03:04 GMT markp 2014-12-15T10:03:04Z https://business.forums.bt.com/t5/Archive/Secret-question/m-p/74502#M20274 <P>When I try to log in to my email for the first time, I am asked for the answer to a secret question ("Parent's name?"). I have never set a secret question and so don't know the answer. Can anyone help?</P><P>&nbsp;</P><P>Steve</P> Sat, 13 Dec 2014 17:46:08 GMT https://business.forums.bt.com/t5/Archive/Secret-question/m-p/74502#M20274 srowse 2014-12-13T17:46:08Z https://business.forums.bt.com/t5/Archive/Secret-question/m-p/74507#M20275 <P>Hi srowse,</P> <P>&nbsp;</P> <P>I would advise you to contact the orders helpdesk to get them to reset the security question on your account.</P> <P>&nbsp;</P> <P>If you email them on orders@btbroadbandoffice.com&nbsp; they will be able to advise on how to reset the question.</P> <P>&nbsp;</P> <P>Mark</P> Mon, 15 Dec 2014 10:03:04 GMT https://business.forums.bt.com/t5/Archive/Secret-question/m-p/74507#M20275 markp 2014-12-15T10:03:04Z