Emails not arriving, not in spam, nowhere!

MrMELT — Thu, 16 Apr 2015 05:25:08 GMT

I run email for several UK based customers. We updated our servers IP address 2 weeks ago, and since this time we have found that customers are reporting that emails sent to @btconnect addresses never arrive. They do not bounce, and instead appear to go to a black hole.

We have run several tests and have found the same result. @btinternet works fine, this is specifically to BTconnect only.

We have tried to contact BT directly, but the company is huge and support centres get stuck because we are not a customer, but just someone trying to email a customer. Their advice was to ask the BTconnect user to call support. Not really helpful.

At this stage we seem to have hit a brick wall. But I am curious, do any @BTconnect users here sometimes do not receive emails that someone swears they sent?

Re: Emails not arriving, not in spam, nowhere!

davegourang — Mon, 25 May 2015 10:57:17 GMT

Read helpful knowledge base available on website. I found an appropriate section, mentioned below:

http://btbusiness.custhelp.com/app/hub/c/2888

I hope, above guide will be helpful for you.

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Emails not arriving, not in spam, nowhere!

Re: Emails not arriving, not in spam, nowhere!