topic Re: Hotmail addresses don't receive my emails from BTconnect in Archive

Hotmail addresses don't receive my emails from BTconnect

AstonLodge — Sun, 12 Jul 2015 14:31:40 GMT

I have found that any emails I sent from BTconnect to Hotmail addresses are not received. (No message or undeliverable to say there is an error or it is undeliverable - the recipient just says they never got it.) However, if I reply to an email from a Hotmail address, then it is received.

BT didn't know about any problem when I contacted them yesterday. I am now trying to work out if it's a setup problem on my computer and Mac Mail or whether it's a general problem (BT or Hotmail) by sending emails as well after accessing BT.com website.

Does anyone else have this problem or have any clues why this is happening?

Thanks.

Re: Hotmail addresses don't receive my emails from BTconnect

Ian1974 — Fri, 17 Jul 2015 14:47:41 GMT

Hi Astonlodge,

Can you please send myself a pvt message with an example of the email sent.

We need.

From

Date sent

Subject.

I can then do a trace on this to see if it was delivered or not.

We recommend advising the recipient to check their junk mail folder as well (in the web access).

Thanks,

Ian - F -

BT Business Support