topic Re: Customers complaining - emails to btinternet blocked... in Archive

Customers complaining - emails to btinternet blocked...

eggerda — Tue, 06 Oct 2015 14:40:46 GMT

Hello, I have customers that receive email newsletters as part of theire purchase, and for the last 3 days every email I send to a "btinternet.com" address gives this bounce message:

smtp 554 Message rejected for policy reasons (3.2.2.1)

It's not a lot of email being sent, and it's not spam...

All of the IP sender scores are 97, and all IP's are clean here:

http://www.cyren.com/ip-reputation-check.html

We are now getting a ton of complaints from paying customers asking where there email newsletters are...

Can someone please help me, or direct me to the best place to get someone to investigate? I sent an email to postmaster@btinternet.com yesterday with all the details...no response yet.

This is urgent.

Thank you...

Dan

Re: Customers complaining - emails to btinternet blocked...

Plumly — Wed, 07 Oct 2015 09:15:43 GMT

Hi Dan,

https://bt.custhelp.com/app/contact/#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdGVwMSI6ImNvbnRhY3RJdGVtTGluazU2MjcsNTYzNCJ9

that is the contact us link for BTInternet.com Mail team,

you may need to get a customer who hasn't recivied the mail to report the fault, as (if i'm seeing right your not a btinternet.com customer so you may struggle to get them to pick up)

thanks
Plumly

Re: Customers complaining - emails to btinternet blocked...

djackson — Wed, 14 Oct 2015 09:29:03 GMT

Having the same issue here - been posting in this thread

https://community.bt.com/t5/Email/error-message-554-can-t-receive-emails-from-some-people/m-p/1545137/highlight/false#M38216

Re: Customers complaining - emails to btinternet blocked...

jko128jko128 — Tue, 24 May 2016 14:50:05 GMT

Did anyone ever sucessfully resolve their delivery issues? If so, how did you get in contact? Email postmaster@ does not seem to help. I've been doing that regularly for the last 5 months and have yet to get a response!