Emails to BT connect are not getting through

mrbadger81 — Thu, 22 Oct 2015 14:10:46 GMT

Hi..

I work for a firm of Chartered Accountants.

We have come to realise that any of our clients with btconnect addresses are not receiving our emails.

The firm has a btconnect account of it's own (although not used by our email system) and I have have sent test mails to it on several occasions.

In every case my mail has ended up in the junk mail folder with some content blocked. However, many of our clients report that our emails are not in the junk mail folder at all.

According to our mail connector (SendGrid) the emails are delivered, but closer inspection shows that they are "queued for delivery".

From what I can decipher from the message tracking, the forefront security system is stamping my emails as 'Bulk Mail'. This happens whether there is a single word 'test' or a properly constructed email several lines long.

The relevant section of the tracking is as follows:-

X-MS-Exchange-Organization-MessageDirectionality: Incoming
X-Forefront-Antispam-Report: CIP:167.89.46.26;CTRY:US;IPV:NLI;EFV:NLI;SFV:SPM;SFS:(31630200002)(2980300002)(438002)(359002)(189002)(349012);DIR:INB;SFP:;SCL:9;SRVR:DB4PR07MB0574;H:o1.smtp3.f1g.co.uk;FPR:;SPF:Pass;PTR:o1.smtp3.f1g.co.uk;MX:1;LANG:en;
X-DkimResult-Test: Failed
X-Microsoft-Antispam: UriScan:;BCL:7;PCL:0;RULEID:(3002015)(71701003)(71702001);SRVR:DB4PR07MB0574;
X-MS-Exchange-Organization-AVStamp-Service: 1.0
X-Exchange-Antispam-Report-Test: UriScan:(108003899814671);
X-Exchange-Antispam-Report-CFA-Test: BCL:7;PCL:0;RULEID:(601004)(8121501046)(520078)(3002001);SRVR:DB4PR07MB0574;BCL:7;PCL:0;RULEID:;SRVR:DB4PR07MB0574;
X-MS-Exchange-Organization-SCL: 9
X-CustomSpam: Bulk Mail | Bulk Mail

Is there anything I can do about this as it's causing us considerable embarassment and inconvenience.

Any help or suggestions gratefully received.

Thanks

Steve

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Emails to BT connect are not getting through