topic Re: Spamhaus blocking our emails in Archive

Spamhaus blocking our emails

NefynHolidays — Mon, 07 Mar 2016 12:31:04 GMT

Hi,

Having a major issue sending emails.

We have two mail addresses, both hosted on two different servers:

info@nefynholidays.co.uk

info@cottagesnorthwales.co.uk

Both addresses won't send to Hotmail addresses as they are bounced back.

However, I cannot send out ANY MAIL AT All from the second address as it says:

"An error occurred while sending mail: The mail server sent an incorrect greeting: Your IP address is on the XBL blacklist! Sending denied.
For further information and delisting procedure,
please see http://www.spamhaus.org/query/bl?ip=86.170.20.131."

I have a dynamic ip address, restart the router each morning, but the issue persists. Today, my ip address is 86.170.20.131 which is not in the range specified on Spamhaus.

When I look up the Spamhaus page it says,

"86.168.0.0/14 is listed on the Policy Block List (PBL)
Outbound Email Policy of BT Retail for this IP range:
It is the policy of BT Retail that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to BT Retail customers."

Any ideas?

Re: Spamhaus blocking our emails

Plumly — Tue, 08 Mar 2016 15:38:46 GMT

Hi, you can ignore the PBL, as this isn't why you were blocked, you were blocked because of the XBL, which no longer holds your IP, so the issue should be "Fixed" thanks PLmly

Re: Spamhaus blocking our emails

NefynHolidays — Wed, 09 Mar 2016 13:25:06 GMT

Hi,

Unfortunately, I still cannot send out emails as it still says I'm on the XBL even though my dynamic ip address is now changed.

My machine is virus/trojan/malware free, so I Just don't understand this at all.

Re: Spamhaus blocking our emails

Plumly — Thu, 10 Mar 2016 09:20:40 GMT

How are you sending mail, as Spamhaus would only be interested in the mail server IP and not the connection ip,

Re: Spamhaus blocking our emails

NefynHolidays — Thu, 10 Mar 2016 12:01:14 GMT

Via Thurnderbird.

Just discovered that when I send via webmai, I have no issues.