Unable to send to bt connect email addresses

createmedia — Thu, 28 Apr 2016 15:14:45 GMT

I have been unable to send to the addresses below.

We don't do any large emailings, just regular emails, with perhaps a maximum of 10 recipients.

Mike

Returned mail: IP REPUTATION BAD (please check for 213.123.26.159 IP address listing on reputation services) (from mx.bt.lon5.cpcloud.co.uk)

The original message was received at Thu, 28 Apr 2016 15:52:45 +0100 from c2beaomr06.ncs.ibs-infra.bt.com [10.87.14.166]

----- The following addresses had permanent delivery errors ----- <whisperingtrees@btinternet.com> <dgpike@btinternet.com>

Reporting-MTA: dns; c2beaomr16.btconnect.com
Arrival-Date: Thu, 28 Apr 2016 15:52:45 +0100

Final-Recipient: RFC822; <whisperingtrees@btinternet.com>
Action: failed
Status: 5.0.0
Remote-MTA: DNS; mx.bt.lon5.cpcloud.co.uk
Diagnostic-Code: SMTP; 522 IP REPUTATION BAD (please check for 213.123.26.159 IP address listing on reputation services)
Last-Attempt-Date: Thu, 28 Apr 2016 15:52:45 +0100

Final-Recipient: RFC822; <dgpike@btinternet.com>
Action: failed
Status: 5.0.0
Remote-MTA: DNS; mx.bt.lon5.cpcloud.co.uk
Diagnostic-Code: SMTP; 522 IP REPUTATION BAD (please check for 213.123.26.159 IP address listing on reputation services)
Last-Attempt-Date: Thu, 28 Apr 2016 15:52:45 +0100

Re: Unable to send to bt connect email addresses

markp — Fri, 29 Apr 2016 11:16:20 GMT

Hi createmedia,

If you are getting a bounce back message from mx.bt.lon5.cpcloud.co.uk, this is the BT Home/residential spam filter. To get this resolved you need to speak to the Home/residential team to get their spam filter updated to allow your mail to go through.

markp

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Unable to send to bt connect email addresses

Re: Unable to send to bt connect email addresses