topic Re: Business VoIP - Your wishlist in Archive

Business VoIP - Your wishlist

minicheddar — Wed, 30 Jul 2008 08:35:03 GMT

This thread is for anyone to make suggestions and requests for future features/functionality for the Business VoIP product range (Broadband Voice and BT Hosted VoIP). We can't guarantee that any ideas will be implemented, but everything will definitely be considered on its merits and no suggestions are too outlandish.

Minicheddar

Broadband Voice Team

Re: Business VoIP - Your wishlist

ashleydrollinso — Mon, 20 Oct 2008 10:18:43 GMT

CTI

and/or TAPI drivers for SIP

Enable dialing from PC applications (but still using the falcon ip phone)

Re: Business VoIP - Your wishlist

Gorilla — Fri, 12 Dec 2008 15:37:14 GMT

proper integration of 1571 with the opsted service and Falcon IP phones

phone indication or ringtone changes when messages available

Re: Business VoIP - Your wishlist

minicheddar — Thu, 18 Dec 2008 10:40:12 GMT

Thanks for your suggestions!

We're taking note of all comments.

Re: Business VoIP - Your wishlist

smiley — Sun, 11 Jan 2009 21:05:16 GMT

We would like to be able to

Use our hosted VoIP service from a mobile VOIP client from a Windows Mobile device, so that we can make voice calls using internet access eg HSDPA, WIFI ,3G etc. Assentially a mobile version / lightwieght office communicator very similar to Skype for Windows Mobile.

Re: Business VoIP - Your wishlist

Johnnw — Mon, 02 Feb 2009 15:53:36 GMT

Hallo

I'd just like both the VoIP lines I have to work again as they did until late 2008. Has anyone else had problems with their BT 2700HGV Hub resetting itself to factory default on a regular basis? This requires the hub to be reconfigured along with each VoIP line every time it happens. I have suggested that the hub is faulty but BT will not consider it as a possibility.

John

Re: Business VoIP - Your wishlist

grahamgb — Sat, 06 Jun 2009 18:18:48 GMT

are you anywhere near integrating 1571 to hosted VoIP so the caller doesnt need to hear "your call is being diverted please hold the line x2"

Re: Business VoIP - Your wishlist

PEPPERPOT1 — Mon, 22 Jun 2009 10:26:10 GMT

We would like to use our voip line to receive faxes via the pc. When we first got Office communicator we were told that this would be possible in the future, this now seems to have been stopped in favour of the BT pc fax (or whatever it's called). We have tried this, but as a subscription based function can't see the benefit when we already have email and a fax machine.

But to receive faxes via the computer when for instance a fax machine is unoperable, would be very beneficial and would save on lots of paper.

Re: Business VoIP - Your wishlist

bry — Sat, 04 Jul 2009 10:21:39 GMT

Here is my wishlist item...

We have been looking at Business VoIP, however due to your pricing model, I think we will continue to use our Asterisk VoIP system.

Why? Well we are a small company with a small number of staff, yet we have lots of locations within our premisies that we work from.

Normally, we would put a phone extension on every desk, however with your pricing model, we would end up with 30 extensions that each require line rental, yet only five extensions would be in use at any one time.

We could simply buy five phones, and have each user take their phone with them, when they move to another location in our offices, but this is simply not practical.

It would be great, if we could have 30 phones, yet only have five lines, requiring each user to 'sign in' to a phone to enable it for dialling out. When a user signs in, they would be automatically be signed out from any other locations (although, I think all phones should be capable of answering an incoming call).

Effectively, instead of a phone being allocated a phone (or extension) number, a person would be allocated the number.

Re: Business VoIP - Your wishlist

James — Mon, 06 Jul 2009 14:49:12 GMT

Hello all,

Really useful comments, many thanks. I've passed them onto the VOIP team who are currently reviewing BT's Broadband Voice and BT Hosted Voip product offerings. They will be considering many of these suggestions.

James

Re: Business VoIP - Your wishlist

corinburr — Sat, 11 Jul 2009 11:01:04 GMT

VOIP integration with Salesforce CRM & Ribbit. It would be great to able to have calls routed through a CTI application in Salesforce. Features to include making & answering calls using a softphone; logging of call activity against contacts/accounts/cases; ability to record calls (live calls, not just voicemail messages as Ribbit allows).

Re: Business VoIP - Your wishlist

Taffyman — Wed, 05 Aug 2009 09:12:29 GMT

Reliable connections, no more dead calls - maybe miracles take longer, but it would be nice to have one day when the incoming and outgoing calls are not lost in the ether.

Re: Business VoIP - Your wishlist

Ortolan — Sat, 06 Aug 2011 12:55:00 GMT

Back in December 2008 someone on this forum recommended proper integration of 1571 with Falcon IP phones. That was over two and a half years ago. We have just paid a lot of money for a BT Hosted Voip system which was sold to us as a genuine business solution and now I am going through the setup process I am appalled that there is no system to alert our users when they have voicemails. After a 30 minute wait for the helpdesk today, their best suggestion was that we should just dial in and check our voicemail boxes regularly.....!!

Come on BT!! You provide alerts and sound files to email for other users of the 1571 system. Surely it can't be that difficult to give it to your business users. You might be relaxed about not getting back to your customers promptly, but most of us who are trying to run a genuinely customer focussed business are keen to know immediately anyone has left us a message.

I wonder how quickly you will respond to this plea....

Re: Business VoIP - Your wishlist

SeanC — Thu, 11 Aug 2011 13:09:06 GMT

Hi Ortolan

I'm sorry to say that function is still not available on the voip platforms and there is no short term plans to introduce this service.

Regards

Sean

Re: Business VoIP - Your wishlist

amis — Sun, 05 Feb 2012 15:46:14 GMT

It would be really helpful to be able to schedule calls to be diverted from BT Business VOIP to other phones at different times and days.

I had this set up with another VOIP provider, and when we moved office recently I was happy to set up a BT VOIP line (To keep our old numbers), thinking it could replace the other VOIP service.

It took a while to realise I can not schedule the calls on the BT VOIP so I am in the ludicrous situation of having calls from our old local numbers coming in to the BT VOIP, all diverted to another VOIP service and from there to a range of phone numbers depending on the time and day. I have to pay both VOIP services, of course.

Our call volume is set to increase substantially as we are setting up a freephone number that needs to be scheduled and this could all get unnecessarily expensive.

Please tell me BT is planning to set up a scheduling facility soon.

Re: Business VoIP - Your wishlist

amis — Sun, 05 Feb 2012 15:55:58 GMT

I am surprised to read the answer from Sean to Ortolan.

I have posted to ask for the facility to schedule redirects from BT VOIP.

I changed to BT thinking the same functionality as I had with another VOIP provider would be standard.My exisiting VOIP provider also sends an email when there is a message, and it can be played on the computer.

I took the BT VOIP service thinking I needed to to keep old numbers from a previous office in another locality.I assumed I would close the existing VOIP and replace it with the BT one.I'm having to maintain them both.Why is BT not making use of technology to improve this service when other providers have these facilities as standard?