topic Re: Number Porting in Archive

Number Porting

memale — Mon, 22 Sep 2008 21:16:13 GMT

If I subscribe to BT Hosted VoIP, can I port my exisitng PSTN number to BT Hosted VoIP?

If my PSTN number is the same number as my Broadband service, can I port the number? Will the PSTN number for my Broadband service be replaced with a new number?

Re: Number Porting

steph — Fri, 27 Feb 2009 12:06:29 GMT

Hi there,

With BT Hosted VoIP you can have up to eight additional "virtual" lines (which will start with 05), however you can choose new geographical numbers (i.e. numbers starting with 01, 02, or 03) charged at £ 2.99 per number.

You can also choose to port your exisiting landline number (if you choose not to port it, your standard PSTN lines will stay the same as before).

If you haven't had a chance to look at the info available online, here is some information on BT Hosted VoIP is some information on BT Hosted VoIP.

I hope this helps,

Steph

Message Edited by James on 27-02-2009 12:06 PM

Re: Number Porting

memale — Tue, 23 Sep 2008 17:52:24 GMT

Hi Steph,

Thanks for your response.

I think I may have posed the question in a complex kind of way.

Basically, if I port the number from a PSTN landline, what happens to the landline? Does it get a new number of does it cease to operate?

I've tried to contact the Hosted VoIP team via email before, but without any luck, that is why I have resorted to the forums.

Thanks

Re: Number Porting

minicheddar — Wed, 24 Sep 2008 12:26:12 GMT

Memale,

When you port a number from a PSTN landline, that landline is ceased.

An FAQ entry is currently in production which will explain Number Porting in more detail.

I will link to it when this goes live.

Minicheddar

Re: Number Porting

memale — Thu, 25 Sep 2008 18:10:18 GMT

Minicheddar,

Many thanks for your response.

With this in mind, if I want to continue to have a PSTN line, what can be done?

Can I request for a new number to provided on the line?

Thanks in advance.

Re: Number Porting

minicheddar — Mon, 13 Oct 2008 08:57:58 GMT

The new number porting FAQ is located here

Let me know if there are any aspects that need further clarification and I will amend it.

Thanks,

Minicheddar

Re: Number Porting

memale — Mon, 11 May 2009 10:25:51 GMT

Hi Minicheddar,

Well, I followed the FAQ and called my local BT Local Business. I think they knew lesss about the BT product range than I do!

I still don't know if I can port my number!

Is there anyone as BT who I can call directly to get a proper understanding if my objectives can be achieved?

Many Thanks

P.S.

The 0800 on this page: http://business.bt.com /broadband-and-internet/internet-communication/hosted-voip doesn't appear to work!

Message Edited by James on 11-05-2009 11:25 AM

Re: Number Porting

minicheddar — Fri, 17 Oct 2008 13:07:49 GMT

Hi Memale,

Which BT Local Business is it?

Although experiences with the product vary from one LB to another, they are best suited to answer queries and place orders for you.

Re: Number Porting

memale — Fri, 17 Oct 2008 16:36:05 GMT

BTLB London West End represented by Integrated Computer Technologies (London) Ltd

The guy said that he needed to check with the backoffice and that he would call me back in 30 mins. That was about 10am this morning.

As with 'new' services like this I'm not expecting much from these guys.

Re: Number Porting

minicheddar — Mon, 20 Oct 2008 10:22:50 GMT

Thanks, we will look into this.

Re: Number Porting

McDee — Sun, 09 Nov 2008 21:38:27 GMT

memale,

If you were to port your PSTN line number out, then that line and all services dependant on it will be ceased (as required by current legislation and Industry process).

It may be possible to get the line renumbered before your number is ported to the VOIP service, but this will cause a momentary disruption to your telephony and broadband service on that line.

I suggest you give the Number Porting team a call on 0800 389 0158 , they should be able to give you more info.

Re: Number Porting

edusites — Tue, 15 Dec 2015 15:55:45 GMT

I'm totally confused! I recently purchased two BT Cloud phones, which came with two new numbers. I already have two lines for calling, one of which includes broadband. Ultimately, we only want two cloud phones and two numbers and we need the existing numbers porting to the new cloud phones. We have been informed that if we port the number with the broadband we will lose our broadband service. It would appear that we need a new number for the broadband and aren't sure if this will require a new broadband package. As we already have a broadband package, we don't want to be paying for two. Please advise. We have contacted BT Local Business about this issue this afternoon and are waiting for a call back but they didn't seem clear about the solution. Please advise.

Re: Number Porting

SeanC — Fri, 18 Dec 2015 14:54:20 GMT

Hi Edusites

to port a number that has an active broadband service all that should be required is to request a renumber then port as you will still be using broadband there is no need for a cease.

our sales team should be able to help with this on 0800 800 152.

Regards

SeanC