topic Re: Lost number: Am I alone? in Archive

Lost number: Am I alone?

ctpellett — Tue, 09 Dec 2008 10:36:29 GMT

Established BT Voip user happily using my advertised landline number.

Temporarily tried inappropriate wifi router.

Reverted to BT Voyager 220V:

Now only incoming callers dialling 056xx xxxxxxx can get through. Now told that I need to pay for call divert. WTF?

I hate to think of the repercussions if this is a result of BT policy.

Anyone else in the same boat?

Restore my faith and tell me what I need to do.

Yours faithfully with Christmas Blessings

Chris Pellett

Re: Lost number: Am I alone?

minicheddar — Tue, 09 Dec 2008 15:05:12 GMT

Hi Chris,

A couple of questions for you:

1) Are you using Broadband Voice or BT Hosted VoIP?

2) How long have you been using your landline with the above?

Thanks,

Minicheddar

Re: Lost number: Am I alone?

ctpellett — Sun, 14 Dec 2008 10:37:50 GMT

Minicheddar,

I'm using;

BT Business Broadband Voice.

I've had this service since;

sometime between June and October 2006

(Old bills etc. archived - not to hand)

regards

Chris

Re: Lost number: Am I alone?

minicheddar — Tue, 16 Dec 2008 11:17:38 GMT

Hi Chris,

Am I right in thinking that the number that has disappeared is a Geographic Number on your Broadband Voice service?

Number porting (bringing a landline number to Broadband Voice) wasn't available in 2006.

Thanks

Re: Lost number: Am I alone?

ctpellett — Tue, 16 Dec 2008 14:52:44 GMT

Minicheddar,

Landline number, but now all sorted:

Bad connection on Telephone backup line cord.

Incidentally,

I've found copy of my order for Business Broadband Voice (VOIP) with BT local business dated 13/06/06

The service was connected soon after.

Many thanks for your help

Have a good Christmas

Chris

Re: Lost number: Am I alone?

minicheddar — Thu, 18 Dec 2008 10:38:25 GMT

Hi Chris,

It sounds like I misunderstood your setup.

Glad to hear that everything is up and working again.