topic Re: BT Office Communicator Help has vanished in Archive

BT Office Communicator Help has vanished

cornwer — Wed, 07 Jan 2009 18:55:41 GMT

When I am running BT Office Communicator and go to Help > Help it's obviously trying to load a web page, but the page isn't there. The 404 page that is displayed gives no indication of the URL of the missing page.

I'm not sure if I need to upgrade my version of the software (I have version 3.1.5 build 43977) or if BT need to reinstate the missing web page.

If I do need to upgrade my software version, how would I do this?

Message Edited by cornwer on 07-01-2009 06:55 PM

Re: BT Office Communicator Help has vanished

coastaldell — Mon, 19 Jan 2009 14:47:20 GMT

I've just installed Version 3.3.2 build 48116 & have noticed the same problem. That's quite a jump from your release. You would think that a simple problem like this would get immediately jumped on by BT support ! Another easily avoidable dent to the reputation of BT's support !

Re: BT Office Communicator Help has vanished

gemma — Wed, 04 Feb 2009 11:50:11 GMT

Sorry for the frustration this has caused you. This is being looked into as we speak, it appears a FURL is no longer as friendly as it should be!

I will update this post as soon as the re-direct has been fixed. In the meantime, if you would like access to the support page please see:

BT Office Communicator

Message Edited by Anna on 04-02-2009 11:50 AM

Re: BT Office Communicator Help has vanished

gemma — Wed, 21 Jan 2009 11:58:52 GMT

Just to let you know, the Help link is now fully functional again.

Once again, sorry for the frustration this caused you.

Re: BT Office Communicator Help has vanished

coastaldell — Wed, 21 Jan 2009 12:17:31 GMT

Thanks Gemma ,

My faith in BT is beginning to return !

Any chance of you also checking out my post 'BT Office Communicator advertising banner' ?

Re: BT Office Communicator Help has vanished

cornwer — Wed, 21 Jan 2009 12:26:06 GMT

Thanks Gemma.

Incidentally, I was able to upgrade my BT Office Communicator simply by downloading the latest version and installing it over the previois one.

Roger