topic IVR - Unattended Message in Archive

IVR - Unattended Message

grahama — Sat, 25 Jul 2009 10:33:22 GMT

I am looking at VoIP and have a number of basic requirements.

My reason for looking specifically at BT is that the calling plan that we use on our existing ISDN lines works really well for us, the capped rates. So I would like VoIP that has this same approach, we call a number of mobiles and the 20p cap is just great.

Q : Can we get an unattended answer feature on BT VoIP - the 'press 1 for sales, 2 for support' type of thing, with the group being called that relates to the key press....?

Any help in answering this greatly appreciated as without this, BT VoIP is not going to cut it for our needs.

Thanks

Graham

Message Edited by grahama on 25-07-2009 11:33 AM

Re: IVR - Unattended Message

Tracey — Wed, 29 Jul 2009 11:15:10 GMT

Hi Grahama,

I believe what you are referring to is an Auto Attendant service, however our BT hosted Voip offering currently does not support this feature.

Thanks

Tracey

BT Forum Moderator

Re: IVR - Unattended Message

ihesketh — Wed, 19 Aug 2009 19:32:40 GMT

The previous respondent omitted to mention that your requirements can be satisfied by a business phone system such as BT Versatility, in conjunction with an appropriate VoIP service.

The BT Versatility voicemail modules provide voicemail and auto attendant function, and the broadband module can be used to link with a VoIP service (including BT Business Broadband Voice and others).

Let me know if you require more information or explanation.

Message Edited by ihesketh on 19-08-2009 08:32 PM