topic Re: How hard is it to get VoIP running? Been waiting over two weeks now. in Archive

How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Tue, 31 Aug 2010 09:54:55 GMT

Not happy about this. What should, I would imagine, be a simple process seems to be taking ages and also seems to be going nowhere.

We have moved office over two weeks ago now. Two of our lines there were to be ported over to another office that already has a broadband account running and the numbers were to be added to that account as VoIP. All that has happened so far is the numbers have been transefered in to the new account name but that's it. We're just constantly run around in circles with dfferent order numbers, being passed through to different teams and never being called back like we have promised.

The old numbers are currently being forwarded to a number in the office but this is simply not good enough as we can't answer the phone in the proper manner as we don't know what company the customer is expecing on the phone (we run two different companies from the same office).

Can somebody please get their boot behind this and look in to it?

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Tue, 31 Aug 2010 12:28:01 GMT

Hi Desmo,

I am sorry to read about the problems that you are having.

I have sent you a private message.

Thanks in advance

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Tue, 31 Aug 2010 13:20:42 GMT

Hi Desmo,

Thank you for your message.

I have passed your details to the correct team to contact you back.

They will call you back as soon as they can.

Thanks

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Tue, 31 Aug 2010 13:41:38 GMT

Thank you Tracey.

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

SeanC — Wed, 01 Sep 2010 07:41:50 GMT

Hi Desmo/Tracey

Can you PM me the details, I can deal with this and advise further.

Regards

Sean

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Wed, 01 Sep 2010 08:45:39 GMT

Hi SC,

I have sent you a private message.

Thanks in advance

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

SeanC — Wed, 01 Sep 2010 09:56:39 GMT

Hi Tracey

Thanks for the details.

In this case the order for the port has not been placed so I will get the order placed and chase up.

Regards

Sean

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Wed, 01 Sep 2010 10:03:46 GMT

Hi Sean,

Thanks very much for assisting Desmo.

Thanks

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

SeanC — Wed, 01 Sep 2010 10:41:39 GMT

Hi Desmo and Tracey

Geo's now built on voip and should be fully active tomorrow when order closes.

Regards

Sean

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Thu, 02 Sep 2010 10:16:54 GMT

Hi Desmo/SC

Thank you Sean for picking this up and dealing with this.

Desmo, I hope this has reinstated your faith in BT.

Kind regards

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Mon, 06 Sep 2010 20:39:07 GMT

Was going to post in here the other day but sure it was locked back then.

Sean has been great in getting this dealt with and it's all up and running just fine now. It's just a shame that after numerous phone calls, nobody could actually get it sorted until I posted on here.

Still, all working now. Thank you 🙂

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Tracey — Tue, 07 Sep 2010 14:44:45 GMT

Hi Desmo,

Glad to hear all is working.

Thanks

Tracey

BT Forum Moderator

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Wed, 08 Sep 2010 13:08:12 GMT

Is there any way we can remove the 1571 answer phone at all? I'd rather people calling in would just get an engaged tone. I've looked around all our online settings but can't seem to change it.

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

SeanC — Wed, 08 Sep 2010 15:58:49 GMT

HI Desmo

I have removed BTA from both your lines.

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Wed, 08 Sep 2010 19:01:30 GMT

Cheers Sean 🙂

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

Desmo — Fri, 10 Sep 2010 09:20:16 GMT

I've just been informed by somebody, and have tested this myself, but now when we are on the phone, anyone calling in just hears ringing sitll so it looks like we're just not answering the phone. This doens't look good. We would prefer an engaged tone so at least people realise we're there.

Re: How hard is it to get VoIP running? Been waiting over two weeks now.

SeanC — Mon, 13 Sep 2010 13:21:51 GMT

Hi Desmo

This is resolved by removing call waiting, to remove call waiting dial #43# from your voip handset and this should resolve your issue.