topic Re: BT Hosted VOIP + Falcon mk 2 TB30 provsioning error in Archive

BT Hosted VOIP + Falcon mk 2 TB30 provsioning error

zipdc — Tue, 17 May 2011 22:54:56 GMT

Wierd issue. I connect phone to network, and I get the following error just after provsioning , but the phone is usable after a while.

So first

Provsioining...

Please wait...

Then

gen file tx error

still using firmware 1.73.2

contact admin

Who do I contact and what should I do?

Re: BT Hosted VOIP + Falcon mk 2 TB30 provsioning error

SeanC — Mon, 23 May 2011 08:23:24 GMT

Hi Zipdc

One of the auto provision address are missing on the handsets, to resolve this we would need to remote access a PC connected to the same network as the IP phones and we would add the missing address to each phone and reboot.

To get this done call 0800 169 1146 option 2 and anyone on the desk will be able to assist.

Regards

Sean

Re: BT Hosted VOIP + Falcon mk 2 TB30 provsioning error

fifex — Fri, 17 Jun 2011 08:12:49 GMT

Sean,

This is interesting. I phoned about the same problem about two months ago (except we're still on version 1.73.1) and I was told that this was normal and there was no problem. Zidpc - did you get anywhere with this?

Thanks