topic Re: Could someone decipher this please? in Archive

Could someone decipher this please?

martin_b — Wed, 29 Sep 2010 04:56:43 GMT

Hi,

After several months of getting around 4-5 Meg download speed my connection has suddenly dropped to about 500K

An engineer came round checked the line ( for about 5mins) and said there was nothing wrong, and got my profile reset but my rate was still stuck at 500K.

the next suggestion was that it might be the router, so I changed it to one with much better diagnostics. Is there anything in the results below that might give a clue as to why my rate is so low?

TIA

Summary Status

DSL Link:		Connected
Internet:		Connected

Internet Details

Broadband Link Type:	Built in modem - ADSL
Connection Type:	PPPoA
User Name:
Current Internet Connection:
IP Address:	213.120.107.163
Subnet Mask:	255.255.255.255
Default Gateway:	81.134.64.1
Primary DNS:	194.72.9.34
Secondary DNS:	194.72.0.98
Host Name:
Domain:
MAC Address:	--:--:--:--:--:--
MTU:	1500

DSL Details

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:
	Down	Up
Rate:	573 kbs	1108 kbs
Max Rate:	4881 kbs	1108 kbs
Noise Margin:	25.7 dB	6.2 dB
Attenuation:	33.3 dB	13.9 dB
Output Power:	10.5 dBm	12.5 dBm

Protocol:	G.DMT2+ Annex A
Channel:	Fast
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {47473 }
ATM PVC:	0/38

Rate Cap:	4881 kbs
Attenuation @ 300kHz:	33.3 dB
Uncanceled Echo:	-21.3 dB	Ok
VCXO Frequency Offset:	-17.5 ppm	Ok
Final Receive Gain:	19.4 dB	Ok
Impulse Noise Comp. Tones:	0	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

IP Traffic	Bytes	Packets	Errors	%
Transmit:	6425148	33854	0	0
Receive:	48408071	43140	0	0

ATM Traffic	Cells	Errors	%
Transmit:	898272	0	0
Receive:	8319588	0	0

DSL Link Errors

Collected for 16:18:53

	Since	Current	Current	Time Since
	Reset	24-hr int.	15-min int.	Last Event
ATM
Last Event
Cell Header Errors	128	128	0	7:46:14
Loss of cell Delineation	129	129	0	7:46:14

DSL
Link Retrains:	2	2	0	7:46:14
DSL Training Errors:	3	3	0	7:45:25
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	3	3	0	7:46:14
Loss of Signal Failures:	4	4	0	7:46:14
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	4	4	0	7:46:14
bleep. Seconds w/Errors:	5	5	0	7:06:15
bleep. Sec. w/Severe Errors:	4	4	0	7:46:14
Corrected Blocks:	131	131	0	7:06:15
Uncorrectable Blocks:	129	129	0	7:06:15
DSL Unavailable Seconds:	111	111	0	7:45:07

[Reset Statistics]

Re: Could someone decipher this please?

Frances — Wed, 15 Sep 2010 09:15:31 GMT

Hi Martin_b

Im sorry that you are having problems. Im afraid we cannot see what is causing the problem from the information you have supplied above. Could you please send me a private message with your details including your fault reference and I will have this checked for you.

Thanks

Frances

Forum Moderator

Re: Could someone decipher this please?

Frances — Wed, 15 Sep 2010 10:59:43 GMT

Hi Martin_b

Thank you for your private message. As you say you have been back in contact with us and you have an engineer attending on Friday we will await the outcome of this before taking any further action. Hopefully this will resolve the issue.

Thanks

Frances

Forum Moderator

Re: Could someone decipher this please?

martin_b — Sat, 18 Sep 2010 07:25:01 GMT

Oh Dear..

Had the engineer round on Friday and he was great he ran in a new cable from the road to a new master socket with a microfilter built in. (no extensions)

The result the modem now reports I'm getting 6odd meg down speed, but several speediest web sites report I'm still only getting 400K which is borne out by my browsing experience,

Can anyone see anything in the stats below. I seem to have a lot of errors..

Down Up

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:

Rate:	6101 kbs	1120 kbs
Max Rate:	7445 kbs	1120 kbs
Noise Margin:	9.4 dB	5.7 dB
Attenuation:	32.7 dB	13.8 dB
Output Power:	20.2 dBm	12.3 dBm

Protocol:	G.DMT2+ Annex A
Channel:	Fast
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {47473 }
ATM PVC:	0/38

Rate Cap:	7445 kbs
Attenuation @ 300kHz:	32.7 dB
Uncanceled Echo:	-21.4 dB	Ok
VCXO Frequency Offset:	-18.5 ppm	Ok
Final Receive Gain:	15.0 dB	Ok
Impulse Noise Comp. Tones:	0	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %

IP Traffic
Transmit:	8757103	83550	0	0
Receive:	81277128	83873	0	0

ATM Traffic
Transmit:	1333381	0	0
Receive:	12376638	0	0

DSL Link Errors

Collected for 20:09:00

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since

ATM
Last Event
Cell Header Errors	608	608	1	0:06:36
Loss of cell Delineation	398	398	0	0:49:47

DSL
Link Retrains:	4	4	0	10:09:09
DSL Training Errors:	7	7	0	10:08:48
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	6	6	0	19:45:42
Loss of Signal Failures:	6	6	0	19:45:42
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	6	6	0	19:45:42
bleep. Seconds w/Errors:	307	307	2	0:06:36
bleep. Sec. w/Severe Errors:	8	8	0	4:28:55
Corrected Blocks:	0	0	0	0:00:00
Uncorrectable Blocks:	783	783	2	0:06:36
DSL Unavailable Seconds:	298	298	0	10:08:28

Re: Could someone decipher this please?

martin_b — Sun, 19 Sep 2010 17:26:24 GMT

this is now getting farcical!

To recap my broadband speed has dropped from Meg to 400K I have now had everything changed from the road outside to PC. New cables, new router, etc..

Called BT again, and was offered another engineer visit for Monday, Ok I said, was then called back and told if I wanted I could have a visit this morning ( Sunday) OK I said, did the engineer turn up? Of course not! After several calls it turns out that although the call was booked on BT's system, it never made it to Openreach, so Ive wasted another half a day, and to add insult to injury Ive lost my Monday slot as well.

Re: Could someone decipher this please?

Frances — Mon, 20 Sep 2010 10:51:39 GMT

Hi Martin_b

Im really sorry about the problems you had with the engineer appointment. If you could please send me a private message with either your fault reference number or the broadband line number I will investigate this for you.

Thanks

Frances

Forum Moderator

Re: Could someone decipher this please?

martin_b — Mon, 20 Sep 2010 15:59:26 GMT

Engineer is now booked to come again tomorrow afternoon.

As this is costing me money I ordered O2 broadband on Thursday AM, to go on a second line I have coming into the building. Equipment arrived Saturday, Service is up today with 4 meg download speed straight out of the box.

(Incidentally The engineer on Friday reckoned the problem will be dodgy aluminium cable between me and the exchange)

Re: Could someone decipher this please?

martin_b — Thu, 23 Sep 2010 08:08:54 GMT

Engineer came and changed the cable from the junction box on the road outside to the cabinet, ( about 700meters away)

Initially Sync speed went up to 11meg but after about 24 hours and numerous reports errors on the line its now dropped back to the usual ¸ 500K.

I'm now waiting for a call back to arrange the 5th engineer visit.

Re: Could someone decipher this please?

Frances — Thu, 23 Sep 2010 09:34:18 GMT

Hi Martin_b

I have sent your details to the relevant team for investigation and they will be in touch as soon as possible.

Thanks

Frances

Forum Moderator

Re: Could someone decipher this please?

martin_b — Mon, 27 Sep 2010 07:23:56 GMT

Still not fixed.. Is it too much to ask for One person to take ownership of this?

Re: Could someone decipher this please?

martin_b — Wed, 29 Sep 2010 04:47:22 GMT

Guess what still no progress!

What is really upsetting is that no one at BT seems to give a **bleep**.

No-one returns my calls, no one wants to take responsibility.

I still dont understand why they find it so hard to fix. Something used to work, now it doesn't, I'd go through the chain replacing things sequentially till it works again, but all BT want to do is run a sppedcheck wait 72 hours in the hope in would magically sping into life.

Anyone considering trying to run a business that relies on BT please have back up plans in place!

Re: Could someone decipher this please?

Seraphsailor — Wed, 29 Sep 2010 07:28:20 GMT

Hi Martin,

you're quite right - BT don't operate any sort of problem management or time based escalation/alert process to resolve problems. (they just run around in circles)

You can try emailing BT Executive Level Complaints. If I post the email address directly here then the mods will take it down citing it as a spammers opportunity to harvest the address: so string the 3 bolded letters together for the name part of the address and sent to @BT.com

You might get lucky and they might get involved

Re: Could someone decipher this please?

martin_b — Wed, 29 Sep 2010 07:46:38 GMT

Thanks,

At the moment I'm trying to escalate it through a couple of contacts I have in the Media and Broadcast division.

Rather ironically I've been heavily involved in buying and renting broadcast circuits off BT and never had any issues, so if they can get me a 1.485Gbit/s circuit for HD-SDI I don't see why they are having so much trouble with sending me a couple of megs!

Re: Could someone decipher this please?

martin_b — Thu, 30 Sep 2010 16:28:44 GMT

Right good news and bad news..

Great news is that the initial problem seems to have been fixed. The solution is below.

"BRAS has now been changed to adsl9000. All systems were correct on BTW systems, but BRAS was built as adsl350 on RAS. This has been rectified and BRAS now built at 9meg. Please can you run speed test with your customer to check if throughput now all ok"

bad news and I really don't understand this.. is that its still taking ages to open web pages, 20sec for the BBC news, this is much slower than my 4 meg backup O2 line.

Ive tried different browsers and different DNS servers but still the same result, are there any tests I can run to find where the problem lies?

Re: Could someone decipher this please?

Frances — Fri, 08 Oct 2010 11:24:07 GMT

Hi Martin_b

Are you still having this problem? If so I will chase the team who is dealing with your case

Thanks

Frances

Forum Moderator

Re: Could someone decipher this please?

martin_b — Fri, 08 Oct 2010 11:28:21 GMT

I'm speaking to someone call Ben, so i'm ok at the moment.

thanks

Martin

Re: Could someone decipher this please?

Frances — Fri, 08 Oct 2010 12:10:30 GMT

Hi Martin_b

Thanks for your reply. I will leave it with the other agent to deal in that case

Thanks

Frances

Forum Moderator