topic Re: Hosted VOIP Easy attendant in Archive

Hosted VOIP Easy attendant

CJA50 — Wed, 04 Jan 2012 17:28:12 GMT

Is it possible to have the telephone to ring before the easy attendant answers - because it answers immediately at present and I am sure that most callers expext a short dealy whilst the phone rings before being answered.

Chris

Re: Hosted VOIP Easy attendant

SeanC — Wed, 11 Jan 2012 08:50:10 GMT

Hi Chris

unfortunately this is not possible, only way this might work as required would be for a line to be called that is not in the easy attendant group and then have this number diverted into the EA Group that way a phone would ring before the divert kicked to the ea line activating your options.

If you would like to discus this further please send me a private message with your contact details.

Hope this Helps

Regards

Sean

Re: Hosted VOIP Easy attendant

nikkil — Thu, 23 Feb 2012 03:53:51 GMT

How about a work around? Like maybe add an option for the easy attendant recording to add a ringing sound at the beginning floowed by the voice recording. That's what we did on a separate service similar to this.