topic Re: BT Voice Cloud in Archive

BT Voice Cloud

ikyaqoob — Fri, 13 Mar 2015 07:24:39 GMT

we need to get the screen pop for the CLI

is there a connector , SDK which can be use to get this

for C# Dot Net

also in BT Voice Cloud does it has to have a TSP Server

thanks

iky

Re: BT Voice Cloud

markp — Fri, 13 Mar 2015 12:09:35 GMT

Hi ikyaqoob,

Can you explain further what you are looking to do with the new Voice Cloud service?

Markp

Re: BT Voice Cloud

ikyaqoob — Sat, 14 Mar 2015 05:49:07 GMT

Hi markp

we need to use the caller line id and the called line so we can lookup customer records

from our database

thanks

Re: BT Voice Cloud

markp — Mon, 16 Mar 2015 10:50:39 GMT

Hi there,

BT Cloud Voice can provide CRM Connect which is an application for Windows desktop that integrates common CRM applications into BT Cloud Voice. It enables screen pops based calling information, click-to-dial and call history etc…

Please contact your BT sales office and they can assist further with this feature.

Markp

Re: BT Voice Cloud

ikyaqoob — Wed, 18 Mar 2015 07:51:09 GMT

mark thanks for your prompt reply

but CRM connect is for some proprietory DB's

whereas we need it for our bespoke software

all we need is CTI LINK like for cisco ip phones

I have been contact (call/email ) local business sales team for nearly 6 months and there is no response

they have been waiting for the technical team for ever,

imagine if we go live and there is a problem if it is gonna be same then it will run down our business continuity

Re: BT Voice Cloud

markp — Wed, 18 Mar 2015 09:37:23 GMT

Hi ikyaqoob,

Have you been in contact with the BT Cloud Support Team on 0800 389 0537?

Markp