BT Business Infinity & VOIP Quality Issues (HH3)

mcaw33 — Wed, 05 Aug 2015 17:05:29 GMT

Hello,

I'm hoping someone could help.

We have BT Infinity for Business with Business Hub3. Our upload / download speends are good during off peak hours 19 /70 and ok during peak 14 / 25.

We have a VOIP solution and calls are either delayed, keep cutting out or very low quality.

To test I tried setting up one of the computers on a cloud based VOIP solution, and again there were quality issues.

BT state there is no fault with the line.

I'm at a loss as our sales team of just 3 people (13 in office altogether) are unable to do their job so resort to mobiles.

Our internet during the day is OK but often hangs too. We can live with that but it's affecting our phones more.

Can anyone point me in the right direction?

I'm thinking about installing the HH5 to see if that helps? Can I prioritise VOIP traffic with this setup?

Any help greatly appreciated!

Thanks,

Matt

Re: BT Business Infinity & VOIP Quality Issues (HH3)

SeanC — Tue, 18 Aug 2015 13:17:33 GMT

Hi Matt

i'm really sorry you are experiencing issues, I deal with BT's standard voip service but if you can PM me your broadband number and a contact number i will get some tests done on your broadband service and get back to you.

Regards

SeanC

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BT Business Infinity & VOIP Quality Issues (HH3)

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