topic Re: Problems receiving calls - Samsung C6625 in Archive

Problems receiving calls - Samsung C6625

MarkyMark — Sat, 12 Sep 2009 12:16:59 GMT

Just had my number ported to BT last thing Friday, not a good time, especially when no help availlable on weekends.

No problems with previous porting.

Text Ok, set up email OK and can make calls, the number registering is the correct ported number but no-one can call me back, just silence.

Is it divert problem? Tried input *#21# and get result "Divert always All calls Inactive"

Looked up cancel and input #21# No change, still can't receive calls.

It may be nothing to do with this but still can't receive calls on mobile number.

Also tried ringing 1571 - Nothing.

Any help would be appreciated.

A bit frustrated as my mobile number is now out of action for two days!

Re: Problems receiving calls - Samsung C6625

ScottBT — Tue, 15 Sep 2009 14:14:49 GMT

Hi Marky Mark,

Sorry to hear that you've had some problems during your port.

The network was slow on Friday so may have contributed to your problem. How many connections were ported and have you tried calling the mobile helpdesk (or Oneplan if you are a Oneplan customer?).

If you still require any help, let me know and I will get in touch with our implementation team with your account and mobile number and get a solution sorted for you.

Kind regards

Scott

Re: Problems receiving calls - Samsung C6625

MarkyMark — Tue, 15 Sep 2009 15:49:56 GMT

Contacted support Monday and from lunch time it seems to be working.

Re: Problems receiving calls - Samsung C6625

ScottBT — Tue, 15 Sep 2009 15:51:50 GMT

Great news, glad they were able to help you.

Scott