topic Re: mySQL DB connection failure.. in Archive

mySQL DB connection failure..

EvilCensor — Wed, 28 Nov 2007 21:57:22 GMT

I have two different forums and neither can connect to the mySQL DB server sql5c30a.carrierzone.com - I see no announcement regarding any downtime or service issue - can someone please advise.

Message Edited by EvilCensor on 11-28-2007 09:51 PM

Addition: even the BT Website Centre using Web Site Management to connect to the above mySQL server returns a blank "Error" message.

Message Edited by EvilCensor on 11-28-2007 09:57 PM

Re: mySQL DB connection failure..

Santhosh — Thu, 29 Nov 2007 17:12:50 GMT

Dear EvilCensor

I would like to apologise for any inconvenience the downtime of our server has caused. I

think the issue was resolved now. Can you try connect your database and see whether its

working now.

Thank you for using BT Business Support Forums.

Re: mySQL DB connection failure..

EvilCensor — Thu, 29 Nov 2007 23:06:35 GMT

Thank you very much for letting me know it's functioning now.. emailed tech support last night and got a reply this morning that suggested my entire email wasn't read, concluding with:

"Unfortunately I have also been unable to access this and as such I have escalated this case to our Advanced Diagnostics Team for further resolution.

Please allow up to 5 working days for this to be completed."

Have dealt with many hosting companies and would appreciate a number or service status for hosting as seems to be the "norm".. kinda felt high and dry with the downtime - also it'd be good to know the cause and if others were affected.

Once again thanks for the reply.

Regards.