https://business.forums.bt.com/t5/Archive/Getting-Quotes-for-BT-work/m-p/471#M22344 I am trying to change our Samaritan's office phone system so that we can replace an ancient switch board and install broadband.<BR /><BR />The whole installation and lines are provided and rented from BT.<BR />We would love to keep all our system with them but we need a quote of the costs involved.<BR /><BR />Our customer manager at BT insists that BT will only offer to do the work on a "time based" charge, which of course could be unlimited, and that even to just provide us with a quote will also incur an uncapped cost based on a minimum of £85 call out and £90 per hour.<BR />This seems like madness or Catch22 as we need to know the cost to decide whether it is economically viable and to request funding from a donor, who may help us, but needs to know how much they could be committing themselves to.<BR /><BR />Any ideas of any other source of an estimate? Wed, 02 Jan 2008 12:50:29 GMT TonyBT 2008-01-02T12:50:29Z https://business.forums.bt.com/t5/Archive/Getting-Quotes-for-BT-work/m-p/471#M22344 I am trying to change our Samaritan's office phone system so that we can replace an ancient switch board and install broadband.<BR /><BR />The whole installation and lines are provided and rented from BT.<BR />We would love to keep all our system with them but we need a quote of the costs involved.<BR /><BR />Our customer manager at BT insists that BT will only offer to do the work on a "time based" charge, which of course could be unlimited, and that even to just provide us with a quote will also incur an uncapped cost based on a minimum of £85 call out and £90 per hour.<BR />This seems like madness or Catch22 as we need to know the cost to decide whether it is economically viable and to request funding from a donor, who may help us, but needs to know how much they could be committing themselves to.<BR /><BR />Any ideas of any other source of an estimate? Wed, 02 Jan 2008 12:50:29 GMT https://business.forums.bt.com/t5/Archive/Getting-Quotes-for-BT-work/m-p/471#M22344 TonyBT 2008-01-02T12:50:29Z