topic ONLINE PAPER FREE BILLING HELP! in Archive

ONLINE PAPER FREE BILLING HELP!

howdyclaire — Wed, 28 May 2008 17:42:40 GMT

HOW DO I CANCEL MY ONLINE PAPER FREE BILLING AND GO BACK TO NORMAL PAPER BILL?

PLEASE ADVISE. THANKS

Re: ONLINE PAPER FREE BILLING HELP!

craigmod — Thu, 29 May 2008 09:30:51 GMT

Hi Howdyclaire,

I have sent you a Private message on how to get this sorted out.

Re: ONLINE PAPER FREE BILLING HELP!

oldjunction — Tue, 26 Aug 2008 19:40:49 GMT

I would also like to return to Paper billing, please forward instructions

Thanks

Re: ONLINE PAPER FREE BILLING HELP!

dave1602 — Thu, 28 Aug 2008 14:50:51 GMT

Hi Oldjunction,

I have sent you a private message concerning cancelling your ebilling.

Regards

David

Re: ONLINE PAPER FREE BILLING HELP!

paintpad — Mon, 01 Sep 2008 03:27:22 GMT

Hi dave1602,

I would also like to return to paper billing. Could you send me the instructions.

Thanks.

Re: ONLINE PAPER FREE BILLING HELP!

brittons123 — Thu, 30 Oct 2008 17:08:19 GMT

Can anyone advise how I can cancel paperfree billing online and resume back to paper billing

Thankyou

Re: ONLINE PAPER FREE BILLING HELP!

steph — Mon, 26 Jul 2010 11:24:41 GMT

Hi all,

I thought I'd post some general guidelines about how to remove an eBilling account online, as (going by the number of posts here) there are quite a few Forum Users who would like to cancel their eBilling account.

First of all, a bit of background info.

There are three Billing options:

* Paper only (no eBilling);

* Online and Paper (i.e. customers receive a paper bill and are also able to view their bills online);

* Paperfree (online only).

Customers can sign up to eBilling (be it paperfree, or online and paper) and manage their account(s) online at their own convenience at www.bt.com/business/youraccount or www.bt.com/business/billing (both bring you to the same page).

There are two stages to creating an eBilling account:

a) You create a bt.com profile (that's the first bit, where you add your name, email address, security question, ect);

b) And then you add your billing details (i.e. the BT telephone and account number).

Note: there is no limit to the amount of BT accounts that you can add to your bt.com profile.

It is possible to remove your eBilling account details by:

1) Clicking on the "Your profile" link;

2) Clicking on the "edit details" link (in the "Accounts section"; you may have to scroll down the page a little bit to see it);

3) Clicking on the "remove account" link (next to the relevant account if you have more than one account registered).

At this point you should get a message saying:

"Are you sure you want to remove this account from your profile?"

You can then cancel your request by hitting the "cancel" button, or proceeding with the request by clicking "remove".

This will mean that you will no longer be an eBilling customer, thus receiving paper bills only.

Please note: It is also possible to edit your bt.com profile online (i.e. change the name, email address, security question. It is however not possible to change the login username).

eBilling can be a very useful service for a number of reasons: you can check your latest bills, you can make a payment at your convenience with a Debit/Credit card without having to make a phone call, you can edit your Direct Debit details, all of this online and at your own convenience, you can check your recent calls usage, check the bills you’ve received in the last 6 months, change your Billing address, order/cancel calling features, etc.

For those who are interested in finding out more on eBilling, have a look at a demo version of how bills appear on bt.com, or at some of the FAQs on bt.com.

I hope this helps (I got a bit carried away here with all the info, sorry! It'll make some nice bedtime reading )

Kind regards,

Stephanie

Message Edited by steph on 30-10-2008 07:47 PM

Re: ONLINE PAPER FREE BILLING HELP!

Fiona — Wed, 27 May 2009 17:00:51 GMT

Moving Question to a New Thread as this is in regards to moving accounts onto online paper free billing.

Fiona

BT Business Forum Moderator

Message Edited by Fiona on 27-05-2009 06:00 PM

Re: ONLINE PAPER FREE BILLING HELP!

derekneil — Thu, 05 Aug 2010 11:24:05 GMT

Hi Craig, can you also advise us how to do this.

Thanks

Helen

Re: ONLINE PAPER FREE BILLING HELP!

Tracey — Thu, 05 Aug 2010 11:51:00 GMT

Hi Helen,

If you read Steph's post above this gives you the step by step on how to cancel online billing.

Hope this is of help

Tracey

BT Forum Moderator

Re: ONLINE PAPER FREE BILLING HELP!

malcolmrobe — Thu, 23 May 2013 15:43:00 GMT

please set up free billing malcolm robe thank you.

Re: ONLINE PAPER FREE BILLING HELP!

TIR — Tue, 21 Oct 2014 15:02:43 GMT

Hi Stephanie

How do you switch to online and paper billing from paperless?

Helen