https://business.forums.bt.com/t5/Archive/SLA/m-p/6639#M22541 <P>Hi</P><P>&nbsp;</P><P>Sorry for the delay in responding to your enquiry. Emails should be answered within 24 hours, if there is a delay then this can be escalated. </P><P>&nbsp;</P><P>Kind regards</P><P>&nbsp;</P><P>Fiona</P><P>BT Business Forum Moderator</P> Tue, 23 Jun 2009 07:18:01 GMT Fiona 2009-06-23T07:18:01Z https://business.forums.bt.com/t5/Archive/SLA/m-p/4631#M22540 <P>Hi,</P><P>&nbsp;</P><P>Is there an SLA available for One Plan customers?</P><P>&nbsp;</P><P>I'm looking for things like NOC response times, etc.</P><P>&nbsp;</P><P>Not trying to get anyone in trouble, I'm just trying to set expectations internally.&nbsp;</P><P>&nbsp;</P><P>So if the SLA says "emails to the <A target="_blank" href="mailto:spoc.oneplan@bt.com">spoc.oneplan@bt.com</A>&nbsp;address will be responded to within five (5) business days", I can say "we should get something back by next week".</P><P>&nbsp;</P><P>Best,</P><P>&nbsp;</P><P>BusinessService</P> Thu, 05 Mar 2009 10:20:06 GMT https://business.forums.bt.com/t5/Archive/SLA/m-p/4631#M22540 BusinessService 2009-03-05T10:20:06Z https://business.forums.bt.com/t5/Archive/SLA/m-p/6639#M22541 <P>Hi</P><P>&nbsp;</P><P>Sorry for the delay in responding to your enquiry. Emails should be answered within 24 hours, if there is a delay then this can be escalated. </P><P>&nbsp;</P><P>Kind regards</P><P>&nbsp;</P><P>Fiona</P><P>BT Business Forum Moderator</P> Tue, 23 Jun 2009 07:18:01 GMT https://business.forums.bt.com/t5/Archive/SLA/m-p/6639#M22541 Fiona 2009-06-23T07:18:01Z