Unuseable Openzone Hotspot

Seraphsailor — Fri, 20 Nov 2009 10:52:12 GMT

BT Site links:

BT Business home>>>> Help & Support >>>>Report a fault ; there is no link or heading under which to report a mobile (Openzone) problem.

Also BT say To report or track a fault with a BT Business product, please go to www.bt.com/business/faults (my Openzone is bundled in a Business contract) but again there seems to be no way to report a mobile fault?????

So I will post the problem here and maybe a Mod can get some action :

Openzone hotspot with 2 AP’s on channels 4 and 6. (6 has never worked for me). Yesterday lunchtime channel 4 was changed to operate on Channel 9. Since then the connection service runs like a dog – initiating Openzone access with BTAM is very slow, first internet connection attempt throws up a 502 error; after that connection is very slow, can time out – so virtually unusable. (on 2 laptops) – Dongle access is fine.

Had a chat online with Support yesterday about this and was advised to contact Openzone Support on 0800…… I only have mobile phone so opted to email them. Emailed openzone support and openzone team yesterday re the system down condition; had nothing back (achnowledgement/fix plan/ use me to retest when fixed, etc) and the fault is not resolved.

This morning I got the host provider to down the power to the Openzone system and bring it back a few minutes later – still the same; so will BT Openzone Support please sort this out.

Re: Unuseable Openzone Hotspot

Seraphsailor — Sat, 21 Nov 2009 09:10:04 GMT

Update: Spoke with Tom in OZ support Friday early afternoon. Said he would investigate and call back - no call!! Problem still exists; OZ channel 9 is virtually unuseable. I can see OZ channel 6 (which is a slightly weaker signal than ch 9); so 6 might be OK. If I tell BTAM to connect using Ch 6 then it auto detects a stronger OZ signal and auto switches to the stronger channel. I DON'T WANT IT TO!!! Does anyone know how to force BTAM to use a specific channel? (and ignore the stronger one). As 9 is somewhat lacking in it's ability to deliver a service then to test/use 6 I will request local management to disable 9 later today so 6 is the only one available. If 6 is just as bad then I'll reinstate 9 - I will advise BT of the situation on Monday.

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Unuseable Openzone Hotspot

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