topic Re: slow slow slow!! in Archive

slow slow slow!!

rockstar101 — Fri, 24 Sep 2010 17:17:49 GMT

last week i had a broadband speed of 2064kbps when i should have at least 7000kbps, spoke to bt and they detected no fault which was very unhelpful cause theres obviously a fault there! anyway the speed got a bit higher in the week to 4000kbps so i thought it was levelling out. Last night the speed dropped dramatically to 250kbps! then got home tonight and its gone to 1948kbps.

what the hell is going on bt? i just phoned you guys up again and you said and i quote 'because the line hasnt dropped under 1000kbps we cant do anything to help you' . i mean come on! what kind of reply is that? not helpful at all. i pay up to 20mb speeds and you guys cant even give me 2!

Re: slow slow slow!!

ggegerman0 — Mon, 27 Sep 2010 08:11:26 GMT

Ha welcome in!!!

BT have a limit on most of users, they just dont care. I end up spending £45.00 a month for 3000kbs. when other ISP`s on same line have 7000kbs+ for way lower costs. Most of us knows that BT is a RIP OFF. Best part they renew your contract not to let u go so make sure to leave them before it runs out. BTW they service is <*> 😉 so i recommend NO BT forever !!!

<edited by moderator>

Re: slow slow slow!!

Tracey — Mon, 27 Sep 2010 09:52:24 GMT

Hi rockstar101,

Sorry to read about the problems that you are having at the moment.

Can you please private message me with your account details.

Thanks in advance

Tracey

BT Forum Moderator

Re: slow slow slow!!

Tracey — Tue, 28 Sep 2010 09:20:32 GMT

Hi rockstar101,

Than you for your message.

I have passed your details to our technical team to investigate further for you.

They will be in contact with you as soon as they can.

Thanks in advance

Tracey

Re: slow slow slow!!

rockstar101 — Wed, 06 Oct 2010 09:47:18 GMT

still not happy with bt services, they leave a number for you to contact them then when you call you either get 'hes on the other line at the mo leave your name and number and we'll get back to you' or 'he's not in the office right now' 6 times iv tried to call but to no avail! i wanna end my contract right now!!

Re: slow slow slow!!

Tracey — Wed, 06 Oct 2010 12:44:08 GMT

Hi rockstar101,

I shall email them again for you.

However if you wish to cancel your contract you would need to contact the Cancellations Team on one of their options.

Thanks

Tracey

BT Forum Moderator

Re: slow slow slow!!

Tracey — Wed, 20 Oct 2010 10:13:56 GMT

Hi Rockstar101,

I understand that the technical team are now dealing with your issue.

As such we shall close this thread.

Thanks

Tracey

BT Forum Moderator