topic Re: Can Not Access E.mail from My Office in Archive

Can Not Access E.mail from My Office

TJ47 — Wed, 21 Oct 2009 16:44:20 GMT

Can someone help please?? I have gone through the tech desk for this, but I thought it may be a problem someone else has experienced...

I am unable to access my e.mail through my office - this is what happens.

Go to Preview E.mail - It asks me for my password at least 4 times then does nothing, but kick me out!!

I have been on the phone to the tech desk 3 times now, the chap ended up ringing me back last night. They have passed it on to the back office. Anyone experienced this at all? if so, how was it resolved???

Thanks in anticipation,

Tracey

Re: Can Not Access E.mail from My Office

KC — Wed, 21 Oct 2009 21:25:44 GMT

Can't help I am afraid but I have been unable to get into broadband office all day. BT Office yes, but not broadband office. I wonder if there is any connection?

Re: Can Not Access E.mail from My Office

kieran — Mon, 26 Oct 2009 23:13:48 GMT

All of the BT Web Hosting packages are down - this is probably linked to your problem. BT say they are working on a fix. My site has dissapeared off the face of the web!

Re: Can Not Access E.mail from My Office

OldWolf — Thu, 26 Nov 2009 15:50:25 GMT

Hi,

I know this post is older, but I thought I'd share a little tip I found if Preview seems broken.

If you can't get Preview to work, try going into webmail proper using the 'Your email' link. Once in, then use 'Back' on your browser to get back to the portal page. In theory the Preview should now work.

I suspect that it's a scripting issue, and the initial script is being blocked, but going into webmail then loads it.

Not sure how permanent this is tho.

Cheers.

Dave A