topic Excess usage charge scam in Archive

Small Print Skullduggery

xandross22 — Mon, 27 Sep 2010 13:22:58 GMT

BT,s Adverts are a marketing scam

the price in the advert is not what you pay

for example BT phone & broadband option 1 £ 26.95 + vat sounds a good deal dosen,t it

except its not available in your area So it will cost you £ 29.45 + vat its a marketing scam

and then they stiff you with excess usage charges that you have to take BT,s word for.

anyway after getting stiffed with this excess charge a couple of times I asked to switch to

option 2 unlimited broadband for£ 34.45 +vat the add states £20.00 for the broadband &

£14.45 for the line !!!!! oh no!!! its not the broadband will cost you £25.00 +vat not the

advertised £20.00 & even then you have to sign up for another 2 years contract

why can,t BT be up front & say what it will cost instead of making promises you can,t have.

Excess usage charge scam

xandross22 — Mon, 27 Sep 2010 12:47:11 GMT

Im on BT. Option 1 I think as Bt don,t seem to know what package Im on judging from the bills Im getting .

anyway apart from being overcharged because of my geographical Area ( conn )

I'm also being overcharged on the Line rent £15.24 instead of the advertised £14.45

But Hey that's not what Im on here to gripe about.

My gripe is this Arbitrary excess usage charge that BT says I've incurred. Now way I say

But do Bt provide a usage monitor ? NO just about the only ISP that doesn't

so we are supposed to accept BT,s word for this no proof no nothing Just pay the £8.00 charge.

Well BT Im not happy with this I wan,t to so what when & where all this usage supposedly took place. As I do little more than surf the web for suppliers & use eBay I hardly think that can account for going over the 10gb limit so BT lets see some proof.

Re: Small Print Skullduggery

alastair — Mon, 27 Sep 2010 13:25:23 GMT

BT can screenshot the usage thing and email you the picture to show you

i dont understand why BT dont have an online tool for this.

customer security of some form i guess. even though someone cant do much with the info

Re: Small Print Skullduggery

xandross22 — Mon, 27 Sep 2010 14:27:31 GMT

yes that would help to narrow down when all this alledged usage occured

as it is I do think it only right that Bt provide some evidence apart from

simply stating excess usage on the bill

if I sent my customers such vague descriptions on their bills Im pretty sure I know what

the response would be. so why should BT be treated any diffrent.

who do they think they are Lawyers.!!

Re: Excess usage charge scam

tuffty — Tue, 23 Nov 2010 13:39:08 GMT

I urge everyone to never sign up to ay BT product. I'm on option 1. I occasionally go over my 10gig limit, and used to pay £1 per gig over this. Now they have changed this with no warning whatsoever to £5 per 5 gig, in £5 increments. So now if I go over my limit by just 10k they would charge £5. Its a rip off and they never notified me about this.

I have had absolutley hopeless levels of service from BT since moving home (500 metres down the road!) in all respects. Line speed is acceptable but I cant even start to explain the horror story that started when I moved. It would take too long. I am just very sorry I signed up for an 18 month contract. As soon as it is up I will most definatley leave BT and I really urge any one else to never use them. Expensive, absolutley rubbish support, poor hardware (home hub is very poor, look at some online reviews for it).

Re: Excess usage charge scam

Alun — Tue, 23 Nov 2010 14:09:07 GMT

Hi tuffty,

Sorry to see that you have been having problems. It does, however, sound like you are a Residential customer and in that case you may be best to contact the Residential Forum regarding this. Hope this helps.