https://business.forums.bt.com/t5/Archive/Security-pack-beware/m-p/1152#M22779 <DIV>We&nbsp;had security pack running very happily for almost a year and then we got the letter from BT saying we had 2 licences [for 1 PC ?] and that they would be charging us the difference, this letter was dated Jan 08.</DIV><DIV>&nbsp;</DIV><DIV>I called to complain and was promised one licence would be deactivated, shame they deactivated the one we appeared to be using as I could not activate and since then the problems started and continue to this day, I have had the P.C. remotely cleaned, reinstalled the pack, had new licences sent by sales, told that was wrong by tech support, and so on.</DIV><DIV>&nbsp;</DIV><DIV>Our latest bill from BT shows, I think, that we have at least 3 licences now, our account page indicates 2 still but the&nbsp; software keeps crashing asking to be repaired, constantly having to re-enter details on boot up to activate the thing. Generally fed up never had probs with AVG Free and Zonealarm.</DIV><DIV>&nbsp;</DIV><DIV>Called&nbsp;BT Cust Services who sounded generally disinterested but promised to correct, faxed them yesterday just to make my point.</DIV><DIV>&nbsp;</DIV><DIV>Cant see how such a simple thing as a licence quantity can cause such chaos ?</DIV><DIV>&nbsp;</DIV><DIV>Anyone else suffering ?</DIV><DIV>&nbsp;</DIV><DIV>Graham</DIV> Tue, 22 Apr 2008 07:41:21 GMT graham 2008-04-22T07:41:21Z https://business.forums.bt.com/t5/Archive/Security-pack-beware/m-p/1152#M22779 <DIV>We&nbsp;had security pack running very happily for almost a year and then we got the letter from BT saying we had 2 licences [for 1 PC ?] and that they would be charging us the difference, this letter was dated Jan 08.</DIV><DIV>&nbsp;</DIV><DIV>I called to complain and was promised one licence would be deactivated, shame they deactivated the one we appeared to be using as I could not activate and since then the problems started and continue to this day, I have had the P.C. remotely cleaned, reinstalled the pack, had new licences sent by sales, told that was wrong by tech support, and so on.</DIV><DIV>&nbsp;</DIV><DIV>Our latest bill from BT shows, I think, that we have at least 3 licences now, our account page indicates 2 still but the&nbsp; software keeps crashing asking to be repaired, constantly having to re-enter details on boot up to activate the thing. Generally fed up never had probs with AVG Free and Zonealarm.</DIV><DIV>&nbsp;</DIV><DIV>Called&nbsp;BT Cust Services who sounded generally disinterested but promised to correct, faxed them yesterday just to make my point.</DIV><DIV>&nbsp;</DIV><DIV>Cant see how such a simple thing as a licence quantity can cause such chaos ?</DIV><DIV>&nbsp;</DIV><DIV>Anyone else suffering ?</DIV><DIV>&nbsp;</DIV><DIV>Graham</DIV> Tue, 22 Apr 2008 07:41:21 GMT https://business.forums.bt.com/t5/Archive/Security-pack-beware/m-p/1152#M22779 graham 2008-04-22T07:41:21Z https://business.forums.bt.com/t5/Archive/Security-pack-beware/m-p/7045#M22780 <P>Looks like there about as interested as they where when you phoned mate.</P> Wed, 08 Jul 2009 09:51:33 GMT https://business.forums.bt.com/t5/Archive/Security-pack-beware/m-p/7045#M22780 spank 2009-07-08T09:51:33Z