topic Re: log in probs in Archive

log in probs

hammy — Sun, 29 Aug 2010 10:51:28 GMT

trying to log into my bt business account to read e-mails ect but cones up after login details as

Change Password Account information

CHANGE PASSWORD

ACCOUNT INFORMATION

this user cannot log in to your account.

i know contact to find out but being bank holiday no contact

any ideas all my other connections broadband phone ok

hammy

Re: log in probs

Tracey — Tue, 31 Aug 2010 10:42:11 GMT

Hi Hammy,

Are you still having issue with logging into your account?

Thanks

Tracey

BT Forum Moderator

Re: log in probs

hammy — Tue, 31 Aug 2010 16:45:49 GMT

yes still having broblems .after been given 8 numbers to contact and 3 times live chat.they say my account log in details have been cancelled. been 7 days now. no e-mails and not been able able to work on my web site. i have been given 1 more number to try but closed now lol.

hammy

Re: log in probs

Tracey — Wed, 01 Sep 2010 08:49:57 GMT

Hi Hammy,

I have sent you a private message.

Thanks

Tracey

BT Forum Moderator

Re: log in probs

Tracey — Thu, 02 Sep 2010 10:21:17 GMT

Hi Hammy,

I am really sorry to read you are experiencing issues with your BT Business Service, unfortunately if you do not private mail us the full details of the issue with the relevant reference number and accounts numbers we are unable to help you with this.

Kind Regards

Tracey

BT Business Forum Moderator