topic Re: Help to move BT Billing Analyst please in Archive

Help to move BT Billing Analyst please

Lynette — Mon, 11 Oct 2010 15:32:32 GMT

I need to swap computers - it is installed & working fine on my current PC - when I go to download to my new PC it assumes NEW registration - or adding accounts.

How do I download as a current user who is happy with all accounts.

Any help appreciated.

Thank you

Re: Help to move BT Billing Analyst please

Fiona — Wed, 13 Oct 2010 09:02:33 GMT

I am sorry no one on the forum has been able to offer any advice with this issue, have you managed to get it resolved?

Kind regards

Fiona

BT Business Forum Moderator

Re: Help to move BT Billing Analyst please

Angela — Wed, 13 Oct 2010 14:08:37 GMT

Dear Lynette

Thank you for your query regarding BT Billing Analyst.

You will be required to register f you are installing Analyst on a new machine. The latest version will also import demo data to allow new users to practice using the functions if not yet in receipt of their own data. Please Private Mail me <or a moderator> if you require further assistance in this matter.

Kindest regards
Angela

Re: Help to move BT Billing Analyst please

Lynette — Thu, 14 Oct 2010 10:50:19 GMT

I have it all set up - cost centres etc. - PLEASE don't say I have to go through all that again!

Help?

Re: Help to move BT Billing Analyst please

Lynette — Thu, 14 Oct 2010 10:51:16 GMT

It is ONLY going to be on 1 machine - mine - and I am the only one who uses it - so the 'demo' thing is a little pointless......

Re: Help to move BT Billing Analyst please

Lynette — Thu, 14 Oct 2010 10:51:54 GMT

No - and the only reply was not very helpful 😞

Re: Help to move BT Billing Analyst please

Fiona — Thu, 14 Oct 2010 11:11:47 GMT

Hi Lynette,

Did you private mail Angela?

If not, can you private mail me all your details and we can get someone to look into this for you. To private mail please click on my name, on the right hand side of the screen will be an option to send me a private mail.

Kind Regards

Fiona

BT Business Forum Moderator