topic Re: Complaint address? in Archive

Complaint address?

happystaffie — Sun, 07 Nov 2010 15:02:38 GMT

Can anyone confirm that the following address is the correct one for a written complaint.

Alexander Bain House

15 York Street

Atlantic Quay

GLASGOW

G2 8LA

I am an e-saver customer and fear the above may not be the right address for e-saver. My complaint is about billing for both the broadband and telephone parts of the e-saver account and the customer service received over the course of the the last four weeks.

I am not willing to telephone anyone else because after 20-odd phone calls it has got me nowhere. I am not willing to use LiveChat as after two of those it became apparent that my problems could not be done via this avenue. I am also not willing to use the e-mail facility online because I have already raised a complaint through this channel previously and received no response and I have already prepared a six-page letter and the e-mail page does not allow me to attach a document.

Thank you.

Re: Complaint address?

Seraphsailor — Mon, 08 Nov 2010 11:44:21 GMT

Have a look at BTs Code of Practice available via this link:

http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/Consumercodeofpractice/ConsumerCodeofPractice.htm

You will find the complaints address and email information therein.

[further comments removed by moderators]

Re: Complaint address?

Seraphsailor — Sun, 07 Nov 2010 21:40:05 GMT

Complaints addresses for letters are:

By letter

If you prefer to write, please send your letter to the appropriate address below. Make sure you include the account number and telephone number of the service you’re complaining about.

If you’re a residential customer, write to:

Customer Service Manager

BT Customer Correspondence Centre

Providence Row

Durham

DH98 1BT

If you’re a business customer, write to:

Customer Service Manager

BT Business Accounts

Providence Row

Durham

DH98 1BT

Phone number for bill queries (small business)

If your complaint is about a bill, please call us on 0845 600 6156 between 8am and 6pm Monday to Friday or 8am and 1pm on Saturdays.

Re: Complaint address?

happystaffie — Mon, 08 Nov 2010 19:04:54 GMT

Thank you Seraphsailor.

I have not tried that phone number but I am exhausted at trying phone numbers so will write to the BT Business Accounts address.

Many thanks.

Re: Complaint address?

Fiona — Tue, 09 Nov 2010 12:01:20 GMT

Hi happystaffie,

I'm really sorry, i had not seen your private mail. I have sent a reply to the address you included in your private mail.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Complaint address?

redcon — Wed, 20 Apr 2011 15:21:02 GMT

Hi Fiona,

could you help me try and find a solution to my problem ,I have spoken to outreach and they couldn't help me and advised me to speak to your legal dept . I operate a tree surgeon business and recently I have come across several trees that have worn the insulation off the lines that have become entangled within the tree crown . I have left the offending branch but this I feel creates more work for BT down the line .you may set a new phone line but this will still have to run through the offending branches . Many of the trees do not have access for cherry pickers or ladders and so climbing and branch walking is the only way ,but you could still have a substantial size branch to cut that would be enough to break the already damaged wire. I would gladly remove these branches and record any information you may require, but although I am fully insured I will not take responsibility for the line breaking in these circumstances. I could advise your customers to call openreach direct and ask them to remove all offending branches ,but again they are not accessible with cherry pickers or ladders otherwise i would have no problem myself.please feel free to contact me to discuss the matter futher . Thanking you in advance as this is probably a question has nothing to do with you ,but you will know who is responsible

Re: Complaint address?

tinalearmonth — Fri, 30 Sep 2011 18:44:02 GMT

I've tried speaking to BT advisors and help line staff and feel I've exhausted the process. Can anybody give me the appropriate email address and tell me who to address my complaint to?

Re: Complaint address?

Creative1 — Wed, 11 Apr 2012 14:13:02 GMT

What exactly are you complaining against if you don't mind my asking?

Re: Complaint address?

kuerten — Sat, 21 Apr 2012 13:37:50 GMT

Hi Happy. I'm just curious on how this worked out for you?

Re: Complaint address?

Vals — Wed, 11 Jul 2012 15:15:36 GMT

I have been trying to download Net Protect Plus for months been given the run around.

Aparently its Mcafee's fault and BT are not to blame.I have been advised they are in breach of contract

Who do I write to in order to get a refunds?

Anyone else out there that has had the same problem and it been resolved?

Re: Complaint address?

firionicable — Wed, 18 Jul 2012 01:20:10 GMT

If you want to file a complaint to McAfee, you can go to their website and ask for an email address where you can send it. I am sure they will be happy to help you with it.

Complaint Address

utax — Wed, 15 Apr 2015 10:31:00 GMT

The complaint addres is in Durham

But its not worth writing to them they dont even respond to recorded delivery letters.

We have been missold a telephone system put on a different tarriff to what was agreed.

The BT local people wont respond to emails lketters or telephone.

We are completely bewildered, worried and confused as to how a large company like BT can operate in such an unprofesional manner.

Please if u r listening get in touch we need to resolve our issues asap.

Martin W