https://business.forums.bt.com/t5/Archive/What-makes-for-a-great-customer-experience/m-p/12296#M23670 <P>Hi</P> <P>&nbsp;</P> <P>I've recently kicked-off the <A title="Customer Experience Blog" href="http://btb.lithium.com/t5/Customer-experience/bg-p/BTBusiness" target="_blank" rel="nofollow">Customer Experience Blog</A>, the idea being to provide our thoughts, tips and ideas on what makes for a great customer experience, but to get feedback from the community here on what you think.</P> <P>&nbsp;</P> <P>Here are links to a few of the posts we've written so far, and it would be great to get your feedback :</P> <P>&nbsp;</P> <P><A title="How harnessing Twitter can help small businesses" href="http://btb.lithium.com/t5/Customer-experience/How-Harnessing-Twitter-Can-Help-Small-Businesses/ba-p/12225" target="_self" rel="nofollow">How harnessing Twitter can help small businesses</A></P> <P><A title="Advocacy - can you afford not to think about it?" href="http://btb.lithium.com/t5/Customer-experience/Advocacy-can-you-afford-not-to-think-about-it/ba-p/12176" target="_self" rel="nofollow">Advocacy - can you afford not to think about it?</A></P> <P><A title="How to be a fly on the wall" href="http://btb.lithium.com/t5/Customer-experience/How-to-be-a-fly-on-the-wall/ba-p/12117" target="_self" rel="nofollow">How to be a fly on the wall</A></P> <P>&nbsp;</P> <P>Cheers.</P> Wed, 24 Feb 2010 12:20:11 GMT martinfaux 2010-02-24T12:20:11Z https://business.forums.bt.com/t5/Archive/What-makes-for-a-great-customer-experience/m-p/12296#M23670 <P>Hi</P> <P>&nbsp;</P> <P>I've recently kicked-off the <A title="Customer Experience Blog" href="http://btb.lithium.com/t5/Customer-experience/bg-p/BTBusiness" target="_blank" rel="nofollow">Customer Experience Blog</A>, the idea being to provide our thoughts, tips and ideas on what makes for a great customer experience, but to get feedback from the community here on what you think.</P> <P>&nbsp;</P> <P>Here are links to a few of the posts we've written so far, and it would be great to get your feedback :</P> <P>&nbsp;</P> <P><A title="How harnessing Twitter can help small businesses" href="http://btb.lithium.com/t5/Customer-experience/How-Harnessing-Twitter-Can-Help-Small-Businesses/ba-p/12225" target="_self" rel="nofollow">How harnessing Twitter can help small businesses</A></P> <P><A title="Advocacy - can you afford not to think about it?" href="http://btb.lithium.com/t5/Customer-experience/Advocacy-can-you-afford-not-to-think-about-it/ba-p/12176" target="_self" rel="nofollow">Advocacy - can you afford not to think about it?</A></P> <P><A title="How to be a fly on the wall" href="http://btb.lithium.com/t5/Customer-experience/How-to-be-a-fly-on-the-wall/ba-p/12117" target="_self" rel="nofollow">How to be a fly on the wall</A></P> <P>&nbsp;</P> <P>Cheers.</P> Wed, 24 Feb 2010 12:20:11 GMT https://business.forums.bt.com/t5/Archive/What-makes-for-a-great-customer-experience/m-p/12296#M23670 martinfaux 2010-02-24T12:20:11Z