please don't remove my messages - genuine problem

rhinocerous — Wed, 24 Mar 2010 15:24:19 GMT

this time *I* put the phone down - didn't want to know - said they'd transfer me to residential - I said I'm not a residential customer and they just transfer me back to you or say they can't deal with it - put on hold forever or the line is lost

does anyone have the number for head office?

this is ridiculous

Re: please don't remove my messages - genuine problem

Tracey — Wed, 24 Mar 2010 16:10:12 GMT

Hi Rhinocerous,

I understand that you have a Business account, however you are having issues with 3 Residential accounts, which we are not able to assist with.

Unfortunately no one person can have full knowledge of all BT Products and services and full access to all the systems. That is why BT (Like many other companies) have split each division into departments, training up a team on a specific service to give the customer the best support possible. I know it may be confusing or seem like you are being passed around BT, but we need to get you to the person or team who can fully answer your question and help resolve any issues for you.

You can contact the Residential team on - Residential Contact Us as the Residential team are the ONLY team who can assist you with your Residential accounts. If you are not happy to use the above methods to contact them you can post a comment on their forum - Residential Support Forum.

As i have already mentioned if there is an issue with your actual Business account then please private mail me with the details and i shall pass them on to the BT Business Billing team.

If you are looking for the details to contact any of the BT Business departments you can find them here - Contact BT Business.

Kind regards

Tracey

BT Business Forum Moderator

topic please don't remove my messages - genuine problem in Archive

please don't remove my messages - genuine problem

Re: please don't remove my messages - genuine problem