forgotten password

FedupFemale — Tue, 30 Mar 2010 12:48:26 GMT

I have tried to log on to my account and got barred after 3 attempts. I aplied for a new password, and this is what I was sent as an automated reply...

<?xml version="1.0" encoding="ISO-8859-1" ?>
<kanaRoot>
    <kanaMessage>
                This is an example template for forgotten password.
        <kanaAttribute name="Password"><![CDATA[4236]]></kanaAttribute>
    </kanaMessage>
</kanaRoot>
</xml>

Not a lot of help, and I am still locked out!

The live chat isn't working either.

Customer support??? 0 / 10!

Re: forgotten password

Tracey — Tue, 30 Mar 2010 13:47:04 GMT

Hi FedupFemale,

If you are still having issues with logging into your account, I would suggest contacting our technical help team on one of the options on our Contact Us section of the BT website.

Hope this is of help

Kind regards

Tracey

BT Forum Moderator

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forgotten password

Re: forgotten password