topic BT Billing in Archive

BT Billing

Terry_Henshaw — Wed, 20 Jul 2011 12:08:26 GMT

BT billing is appalling, no account centralisation, no co-ordinated account management. A client company of mine has just moved offices and taken on board 2 new geographic lines on ISDN2 configuration, BCM switch system on BT finance, 4 non geographic lines, Fax line and BT Broadband. Each service has a seperate 'account no' each one is billed seperately, and in order to pay by Direct Debit and avoid all the £9 charges it was necessary to call BT for each invoice and have a DDR set up against it seperately. Today BT Broadband was cut off, not because the bill had'nt been paid, BT admit it was'nt due yet, but because we might not pay it - an email screen notification was sent, no explanation to indicate that simple acknowledgement of the email would suffice to clear the matter, customer staff had no idea what to do, BT cut the Broadband off immediately. Billing admit the account not due, but this is standard procedure. A whole business shut down for nothing - Absolutely ludicrous.

Re: BT Billing

markp — Wed, 20 Jul 2011 12:26:26 GMT

Hi Terry,

I can understand your frustration with each service having a different acount number and a different team dealing with each one. If you contact our onebill team you will be able to combine all the accounts and have 1 single Direct Debit instead of all the single ones.

Regards

Markp

Re: BT Billing

Terry_Henshaw — Wed, 20 Jul 2011 15:24:04 GMT

Hi Mark, Yes, thanks I am actually dealing with an account manager in Leicester, and when all the outstanding queries have been resolved she and I plan to go ahead to place all the accounts on one bill and one direct debit. It would be an idea if Business Billing automatically offered, or put business accounts straight into a one bill situation, in much the same way as most organisations allocate one account number to a customer and raise all invoices against that account number. I understand from my contact that there are plans in hand to address this matter - sooner rather than later I hope.

Regards

Terry